Product Knowledge Support Data Scientist, AppleCare

Apple's AppleCare Business Insight, Operations and Systems (ACBIOS) team is seeking a Support Insight Data Scientist to drive innovation in software quality analysis and customer experience enhancement. This role combines advanced machine learning techniques with practical business applications to improve Apple's product support systems.

The position requires expertise in natural language processing, machine learning, and anomaly detection, with a focus on analyzing customer support data to derive actionable insights. You'll be working with state-of-the-art technologies to build and implement models that identify patterns in customer contacts and help improve product quality.

As a Data Scientist at Apple, you'll collaborate with cross-functional teams to translate complex data analyses into meaningful business recommendations. The role offers an exciting opportunity to directly impact customer experience while working with large-scale datasets and advanced analytics tools. You'll be responsible for developing innovative solutions using modern data science techniques, including Large Language Models, and creating self-service tools for data analysis.

The position offers competitive compensation, including base pay ranging from $165,500 to $293,800, plus additional benefits such as stock options, comprehensive healthcare, and educational reimbursement. This is an excellent opportunity for a data scientist who wants to make a significant impact at one of the world's most innovative technology companies.

The ideal candidate will combine strong technical skills in Python, SQL, and machine learning with excellent communication abilities to explain complex concepts to non-technical stakeholders. You'll be part of a team that values creativity, innovation, and the ability to solve complex problems while maintaining a focus on improving customer experience.