Product Manager, Content Platforms

Join Apple's AppleCare Digital team as a Product Manager overseeing content management platforms that power customer support experiences. This role combines technical expertise with strategic product management, focusing on building and enhancing systems that serve billions of customer visits globally. You'll work within the Support and Service division, managing products that enable content creators to build, edit, publish, and deliver support experiences across multiple digital channels.

The position demands a unique blend of technical knowledge and product management skills, requiring deep understanding of CMS architectures while taking a human-centric approach to problem-solving. You'll be responsible for identifying opportunities, defining requirements, and leading cross-functional teams to deliver innovative solutions. The role involves close collaboration with UX/UI designers, software engineers, and business partners to create intuitive interfaces and robust technical implementations.

As a Product Manager, you'll drive the entire product lifecycle from ideation to implementation, using both qualitative and quantitative data to inform decisions. You'll need to balance technical depth with business acumen, being able to dive deep into technical discussions while effectively communicating with non-technical stakeholders. The position offers competitive compensation, comprehensive benefits, and the opportunity to shape how millions of customers interact with Apple's support ecosystem.

Working at Apple means being part of a company where new ideas quickly transform into extraordinary products and services. You'll join a team that values innovation, collaboration, and customer-centric thinking. The role offers significant growth potential and the chance to make meaningful contributions to Apple's digital support infrastructure while working with global teams and handling complex, dynamic challenges.