Product Manager, Content Platforms

Join Apple's AppleCare Digital team as a Product Manager for Content Platforms, where you'll manage critical content management products and services that power Apple's support experiences. This role sits within the Support and Service team, focusing on systems that handle billions of customer visits globally. You'll be responsible for building, editing, publishing, and delivering support experiences through various digital channels, including the AppleCare Support website.

The position requires a unique blend of technical expertise and business acumen, where you'll work with UX/UI and software engineering teams to design, develop, and launch software applications. You'll need to take a human-centric approach to problem-solving, emphasizing empathy, collaboration, and experimentation. Your responsibilities will include identifying enhancement opportunities, defining requirements, and leading development efforts through the entire product lifecycle.

As a successful candidate, you'll bring 6+ years of experience with a Bachelor's degree (or 3+ years with a Master's) in Engineering or Computer Science. You should have proven experience with CMS architectures, product management, and Agile methodologies. The role offers a competitive salary range of $136,300 to $248,700, along with comprehensive benefits including medical coverage, stock options, and education reimbursement.

This is an excellent opportunity for someone who wants to make a meaningful impact at one of the world's most innovative companies. You'll be working with global teams, managing complex systems, and driving decisions that affect millions of Apple customers worldwide. The role combines technical depth with strategic thinking, requiring someone who can both dive deep into technical details and communicate effectively with stakeholders at all levels.