Product Support Data Scientist

Join Apple's AppleCare Business Insight, Operations and Systems (ACBIOS) team as a Support Insight Data Scientist, where you'll play a crucial role in enhancing customer experience through data-driven insights. This position offers an exciting opportunity to directly impact Apple's product lifecycle and customer support quality. You'll be responsible for developing and implementing machine learning models, particularly focusing on natural language processing and anomaly detection, to analyze customer support data and improve software quality.

The role combines technical expertise in data science with practical business application, requiring you to work with large-scale datasets and implement cutting-edge analytical solutions. You'll collaborate with cross-functional teams to translate complex data analyses into actionable insights that drive product improvements. The position demands both technical proficiency in tools like Python, SQL, and machine learning frameworks, as well as strong communication skills to convey complex concepts to non-technical stakeholders.

At Apple, you'll be part of a team that values innovation and creative problem-solving, with access to super-computing resources and state-of-the-art technologies. The role offers competitive compensation, comprehensive benefits, and the opportunity to contribute to products used by millions globally. This is an ideal position for someone who combines strong technical skills with business acumen and wants to make a direct impact on customer experience at one of the world's leading technology companies.