Product Support Data Scientist
Description For Product Support Data Scientist
Apple's AppleCare Business Insight, Operations and Systems (ACBIOS) team is seeking a Product Support Data Scientist to drive insights into software quality and customer experience. This role combines machine learning, data analysis, and business impact, working directly with Apple's prestigious product ecosystem.
The position offers a unique opportunity to influence product quality and customer support through data-driven decisions. You'll be responsible for developing and implementing machine learning models and anomaly detection systems that directly impact millions of Apple users worldwide. The role requires expertise in Python, SQL, and modern data science tools, with a focus on turning complex data into actionable insights.
Working at Apple means joining a company known for innovation and excellence. You'll collaborate with cross-functional teams, using cutting-edge technologies including Large Language Models, and have access to vast datasets that help shape the future of Apple's products. The compensation package is competitive, including base salary, stock options, and comprehensive benefits.
This role is perfect for someone who combines strong technical skills with excellent communication abilities, as you'll need to translate complex technical findings into clear recommendations for various stakeholders. You'll be part of a team that values innovation, creativity, and impact, working on projects that directly influence Apple's product quality and customer satisfaction.
The position offers growth opportunities through exposure to various aspects of Apple's business, access to advanced technologies, and the chance to work with some of the industry's best talents. If you're passionate about data science, product quality, and creating exceptional customer experiences, this role offers an exciting opportunity to make a significant impact at one of the world's most influential technology companies.
Responsibilities For Product Support Data Scientist
- Craft and implement machine learning models, establish algorithms, and build tools to identify anomalies
- Help teams understand product and software improvement priorities
- Collaborate with cross-functional teams to establish relationships and develop performance indicators
- Build and refine anomaly detection tools and algorithms
- Research and implement new technologies in data science
- Construct and maintain dashboards and self-service tools
- Handle large, complex data sets and use advanced analytics
Requirements For Product Support Data Scientist
- MA or MS degree in statistical analysis, computer science, data science, or related field
- 3+ years experience in deploying data science, machine learning, or anomaly detection techniques
- Outstanding written and verbal communication skills
- Proficiency in SQL, preferably in Snowflake
- Experience with anomaly and outlier detection methods and algorithms
- Strong programming skills in Python with experience using packages such as Pandas, NumPy, scikit-learn
- Experience in quantitative data analysis
- Creative approach to engineer innovative features and signals
- Experience leveraging Large Language Models (LLMs)
Benefits For Product Support Data Scientist
- Comprehensive medical and dental coverage
- Retirement benefits
- Employee stock programs
- Education reimbursement
- Discretionary bonuses
- Relocation assistance
- Employee discount on products
- Free services
