Product Support Data Scientist
Description For Product Support Data Scientist
Apple is seeking a Support Insight Data Scientist to join their Support and Service team in driving product quality and customer experience improvements. This role presents a unique opportunity to directly impact Apple's product ecosystem through data-driven insights and machine learning applications.
The position combines technical expertise in data science with practical business application, focusing on analyzing software quality and customer support patterns. You'll be working with state-of-the-art machine learning models and anomaly detection systems to identify and address product quality issues before they impact customers at scale.
As a Product Support Data Scientist, you'll be at the intersection of data science and product quality, leveraging advanced analytics to transform complex data into actionable insights. The role requires expertise in Python, SQL, and modern data science tools, with a particular emphasis on anomaly detection and Large Language Models (LLMs).
What makes this role particularly exciting is the direct impact on Apple's product ecosystem and customer experience. You'll work with cross-functional teams across Apple, using your technical skills to influence product improvements and support strategies. The position offers competitive compensation ($165,500 - $248,700) and comprehensive benefits, including stock options and educational support.
The ideal candidate will bring both technical expertise and business acumen, with the ability to communicate complex findings to diverse audiences. You'll be part of a team that values innovation and creative problem-solving, with opportunities to work on cutting-edge technologies and methodologies in data science.
This role is perfect for someone who is passionate about using data science to solve real-world problems, enjoys working with advanced technologies, and wants to make a meaningful impact on products used by millions of people worldwide. You'll have the opportunity to grow professionally while working with some of the best minds in technology at one of the world's most innovative companies.
The position offers excellent growth potential and the chance to work on challenging problems at scale. You'll be supported by Apple's strong commitment to employee development, with access to learning resources and opportunities to expand your skills across different areas of data science and machine learning.
Responsibilities For Product Support Data Scientist
- Craft and implement machine learning models, establish algorithms, and build tools to identify anomalies
- Help teams understand product and software improvement priorities
- Collaborate with cross-functional teams to establish relationships and develop performance indicators
- Build and refine anomaly detection tools and algorithms
- Research and implement new technologies in data science
- Construct and maintain dashboards and self-service tools
- Handle large, complex data sets and use advanced analytics
Requirements For Product Support Data Scientist
- MA or MS degree in statistical analysis, computer science, data science, or related field
- 3+ years experience in deploying data science, machine learning, or anomaly detection techniques
- Outstanding written and verbal communication skills
- Proficiency in SQL, preferably in Snowflake
- Experience with anomaly and outlier detection methods and algorithms
- Strong programming skills in Python with experience using packages such as Pandas, NumPy, scikit-learn
- Experience in quantitative data analysis
- Creative approach to engineer innovative features and signals
- Experience leveraging Large Language Models (LLMs)
Benefits For Product Support Data Scientist
- Comprehensive medical and dental coverage
- Retirement benefits
- Employee stock programs
- Educational expense reimbursement
- Discretionary bonuses
- Relocation assistance
- Employee discount on products
- Free services
