Production Support Engineer, Retail Engineering, Early Career

Join Apple's Information Systems & Technology organization as a Production Support Engineer in the Retail Engineering team. This role offers an exciting opportunity to work on critical systems that power Apple's retail operations. You'll be part of a team that handles everything from online store orders to retail store applications and global transactions.

As a Production Support Engineer, you'll collaborate with engineers across various technical domains to resolve issues in Apple's retail applications. Your role will be crucial in maintaining and improving the systems that millions of customers and employees rely on daily. You'll handle incidents, manage carrier activations, conduct root cause analysis, and contribute to process improvements.

The ideal candidate should be passionate about problem-solving and collaboration, with a strong foundation in software engineering. You'll need experience with Java programming, SQL databases, and monitoring tools like Splunk. Knowledge of retail environments and ITIL practices is highly valued.

This position offers unique exposure to Apple's global retail technology infrastructure and the chance to work with cutting-edge systems. You'll be part of a team that values continuous learning and innovation, with opportunities to contribute to major product launches and system improvements. The role includes on-call responsibilities and possible international travel, providing diverse experiences in a dynamic environment.

Working at Apple means being part of a company that transforms great ideas into exceptional products and services. You'll join a team that empowers employees to tackle problems independently while collaborating on solutions that impact millions of users worldwide. If you're ready to challenge the status quo and contribute to the technology that powers one of the world's most innovative companies, this role offers the perfect opportunity to grow your career in retail engineering.