Production Support Engineer, Retail Engineering, Early Career
Description For Production Support Engineer, Retail Engineering, Early Career
Join Apple's Information Systems & Technology organization as a Production Support Engineer in the Retail Engineering team. This role offers an exciting opportunity to work on critical infrastructure that powers Apple's online store, retail applications, and global services. As a hands-on problem solver, you'll collaborate with engineers across various technical backgrounds to resolve issues in Apple's retail applications.
The position requires a detail-oriented individual who takes pride in enhancing product delivery and customer support. You'll work closely with cross-functional teams to identify, diagnose, and resolve incidents while maintaining high service quality standards. Your responsibilities will span from handling international user incidents to contributing to technical specifications and support documentation.
This is an ideal role for someone starting their career who wants to make a significant impact at one of the world's most innovative companies. You'll gain exposure to various technologies and systems while developing crucial skills in problem-solving, communication, and technical support. The role offers opportunities for growth through hands-on experience with enterprise-scale applications and systems.
Key aspects of the role include incident management, root cause analysis, process improvement, and participation in on-call rotations. You'll work with modern monitoring tools, databases, and development frameworks while contributing to the success of Apple's retail technology infrastructure. The position offers the chance to work with cutting-edge technology while developing a strong foundation in enterprise software support and engineering practices.
If you're passionate about technology, enjoy solving complex problems, and want to be part of a team that powers Apple's global retail operations, this role provides an excellent opportunity to launch your career in technology. You'll be supported by experienced professionals while having the chance to make meaningful contributions to systems that millions of people rely on daily.
Responsibilities For Production Support Engineer, Retail Engineering, Early Career
- Handle and debug incidents reported by international users, prioritizing based on impact
- Manage and communicate carriers activation related issues across multiple platforms
- Contribute to functional requirements and technical specifications
- Conduct root cause analysis and log defects
- Assist with support strategy for new product launches
- Collaborate on cross-functional process enhancements
- Participate in on-call rotation including non-standard hours and weekend coverage
Requirements For Production Support Engineer, Retail Engineering, Early Career
- Bachelor's degree in Computer Science, Information Technology, or related field
- Related software engineering internship or job experience
- Proven problem-solving ability and experience with root cause analysis
- Familiarity with Project Management principles and Agile methodology
- Experience with data visualization tools
- Proficiency in ITIL practices
- Coding knowledge in Java and SQL
- Experience with monitoring tools and APM platforms
- Willingness to participate in on-call rotations and travel internationally
