Production Support Engineer, Retail Engineering, Early Career

Join Apple's Retail Engineering team as a Production Support Engineer supporting the Apple Online Store, a world-class eCommerce platform. This role offers an exciting opportunity for a dedicated support engineer to be part of a distributed team maintaining critical systems. You'll gain deep technical knowledge of the eCommerce platform while providing essential technical support to business and core engineering teams. The position requires strong technical abilities combined with excellent communication skills, as you'll need to explain complex technical concepts in simple terms.

As a team member, you'll be instrumental in defining and evolving standard practices and procedures. Your responsibilities include incident management, on-call support, system monitoring, and problem-solving. You'll work with various technologies including Java, Scala, and database systems, while maintaining documentation and implementing automation solutions.

The ideal candidate should have a strong technical foundation with a BS degree in Computer Science or related field, experience with monitoring tools and automation, and excellent troubleshooting abilities. Knowledge of cloud infrastructure (AWS) and eCommerce platforms is advantageous. This role offers the opportunity to work with cutting-edge technology while supporting one of the world's most prestigious retail platforms.

Apple provides an inclusive work environment and is committed to diversity, offering equal opportunities to all applicants regardless of their background. Join us to be part of a team that maintains and improves critical systems powering Apple's online retail presence.