Production Support Engineer, Retail Engineering, Early Career

Join Apple's Retail Engineering team as a Production Support Engineer supporting the Apple Online Store, a world-class eCommerce platform. This role offers an exciting opportunity for early-career engineers to gain deep technical expertise in eCommerce systems while providing critical support to business and core engineering teams. You'll be part of a distributed team responsible for maintaining and troubleshooting sophisticated production issues, implementing automation solutions, and ensuring smooth operations of the platform.

The position requires strong technical abilities combined with excellent communication skills, as you'll need to translate complex technical concepts into easily understandable terms. You'll work with various technologies including Java, Scala, and SQL databases, while gaining exposure to cloud infrastructure and monitoring tools. The role involves on-call rotations and non-standard hours to support global operations.

As a Production Support Engineer, you'll be instrumental in defining and evolving standard practices and procedures. You'll work closely with multiple teams, conduct root cause analysis, and implement solutions to critical business challenges. This role offers excellent growth opportunities and exposure to large-scale eCommerce operations at one of the world's most prestigious technology companies.

The ideal candidate combines technical expertise with strong interpersonal skills, shows excellent problem-solving abilities, and thrives in a dynamic, demanding environment. You'll have the opportunity to work with cutting-edge technologies while supporting one of the world's largest online retail platforms.