Project Manager, AppleCare Fraud - Strategic Data Solutions

The Strategic Data Solutions (SDS) team at Apple is seeking a Project Manager for AppleCare Fraud who will lead efforts to mitigate fraud, optimize business processes, and improve the customer journey through automation & analytics. This role integrates automation and machine learning with manual review operations to drive strategic impact across multiple lines of business. The ideal candidate will manage in-channel fraud mitigation efforts, lead projects, handle readiness activities, and drive innovation initiatives. They will work closely with AppleCare stakeholders on designing new customer experiences while balancing risk, experience, and operational flexibility. The position requires strong collaboration with data scientists, engineers, and business teams, combining practical operational knowledge with data-driven decision making. This role offers an opportunity to make a significant impact on Apple's fraud prevention strategies while working with cutting-edge technology and analytics. The position is based in Austin, Texas, and requires someone who can effectively manage cross-functional projects while maintaining strong relationships with various stakeholders across the organization.