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Project Manager, AppleCare Fraud - Strategic Data Solutions

A leading technology company that designs, develops, and sells consumer electronics, software, and services.
Data
Mid-Level Software Engineer
In-Person
5+ years of experience
Enterprise SaaS · Consumer
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Description For Project Manager, AppleCare Fraud - Strategic Data Solutions

The Strategic Data Solutions (SDS) team at Apple is seeking a Project Manager for AppleCare Fraud who will lead efforts to mitigate fraud, optimize business processes, and improve the customer journey through automation & analytics. This role integrates automation and machine learning with manual review operations to drive strategic impact across multiple lines of business. The ideal candidate will manage in-channel fraud mitigation efforts, lead projects, handle readiness activities, and drive innovation initiatives. They will work closely with AppleCare stakeholders on designing new customer experiences while balancing risk, experience, and operational flexibility. The position requires strong collaboration with data scientists, engineers, and business teams, combining practical operational knowledge with data-driven decision making. This role offers an opportunity to make a significant impact on Apple's fraud prevention strategies while working with cutting-edge technology and analytics. The position is based in Austin, Texas, and requires someone who can effectively manage cross-functional projects while maintaining strong relationships with various stakeholders across the organization.

Last updated 7 months ago

Responsibilities For Project Manager, AppleCare Fraud - Strategic Data Solutions

  • Own & execute in-channel fraud mitigation efforts
  • Collaborate with AppleCare Fraud Prevention leadership to drive projects and initiatives
  • Support new initiatives aligned with strategy of mitigating negative impact to customer experience
  • Work collaboratively with data scientists, engineers, program managers, and Fraud investigators
  • Build strong relationships with cross-functional teams
  • Look for innovative solutions to problems
  • Supervise operational metrics daily, monthly, and quarterly

Requirements For Project Manager, AppleCare Fraud - Strategic Data Solutions

  • Bachelors Degree and 5+ years experience in warranty protection, warranty service
  • Experience with SQL/data analysis
  • 5+ years experience managing cross-functional projects
  • Deep subject matter expertise in fraud prevention or warranty service
  • Excellent oral and written communication skills
  • Strong analysis and problem-solving skills

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