QA Engineer - Generative AI, Support Apps

Apple's AppleCare Digital team is seeking a QA Engineer to drive platform and product testing for generative AI initiatives in customer-facing support apps. This role is crucial in implementing and analyzing generative AI solutions to enhance customer experience and increase issue resolution. The position requires a blend of technical expertise in AI/ML systems and quality assurance, with a focus on testing generative AI models, ensuring data quality, and maintaining high standards for customer interactions.

The role involves working with cutting-edge AI technology, collaborating with cross-functional teams, and implementing comprehensive testing strategies. You'll be responsible for validating AI solutions for functionality, performance, and ethical compliance while ensuring the highest quality standards for customer-facing applications.

As part of Apple's innovative environment, you'll have the opportunity to work on meaningful projects that directly impact customer experience. The position offers competitive compensation, comprehensive benefits, and the chance to work with industry-leading technology. The ideal candidate will combine strong technical skills with a customer-focused mindset and the ability to navigate complex challenges in the AI space.

This role is perfect for someone passionate about quality assurance in AI systems, with a strong technical background and the ability to think critically about how AI solutions affect end-user experiences. You'll be joining a company known for its commitment to excellence and innovation, with opportunities for professional growth and development in the rapidly evolving field of generative AI.