QA Engineer - Generative AI, Support Apps

At Apple, you'll join the AppleCare Digital team as a QA Engineer focused on Generative AI initiatives in customer-facing support apps. This role combines cutting-edge AI technology with practical application in customer support, requiring both technical expertise and customer experience focus. You'll be responsible for implementing and analyzing generative AI solutions to enhance customer experience and increase issue resolution.

The position demands a unique blend of technical QA skills and AI/ML expertise, where you'll design and execute testing strategies for generative AI solutions, covering functionality, performance, and accuracy. You'll work closely with data scientists and ML engineers to ensure the highest quality standards in AI implementations.

As an integral part of the AppleCare Digital team, you'll contribute to improving customer support through AI technology, validating solutions for bias and ethical compliance, and ensuring reliable performance at scale. The role offers the opportunity to work with the latest emerging AI technologies while directly impacting customer experience at one of the world's most innovative companies.

Your responsibilities will include developing automated test suites, validating AI models, ensuring data quality, and leading quality strategies across teams. The ideal candidate combines strong technical skills with project leadership abilities, bringing experience in both QA engineering and AI/ML systems.

This is an excellent opportunity for someone passionate about quality assurance in AI applications, with the chance to work on meaningful projects that directly enhance how customers interact with Apple's support services. You'll be at the forefront of implementing and validating generative AI solutions while ensuring they meet Apple's high standards for quality and user experience.