Quality Engineer

Apple's AppleCare Technologies Quality Engineering (ACTQE) team is seeking a Quality Engineer to join their mission of providing outstanding automated and manual testing for AppleCare's support tools and applications. This role offers a unique opportunity to drive the quality of applications and workflows used within AppleCare, ensuring exceptional customer support delivery. As a Quality Engineer, you'll be responsible for designing and implementing test plans, leading testing efforts, and providing crucial risk assessments. The position requires strong critical thinking skills and values effective communication as part of a global cross-functional team. With a competitive base pay range of $112,900 to $234,700, comprehensive benefits, and the opportunity to become an Apple shareholder, this role offers an excellent opportunity to contribute to Apple's commitment to outstanding customer support while growing your career in quality engineering. The ideal candidate will bring 3+ years of experience in Contact Center tools and workflows, along with strong QA methodology knowledge and automation capabilities.