RCC Platforms Performance Data Scientist

Apple's Retail Customer Care Optimization team is seeking a Data Scientist to transform the digital assisted-shopping experience for global customers. This role is part of the Apple Store Online team, responsible for Apple's largest store, focusing on delivering magical, personal digital experiences. The position requires deep understanding of online shoppers' needs and preferences, with a customer-centric approach to translate complex information into actionable insights.

The role involves working with Large Language Models (LLMs), data visualization tools like Tableau or Power BI, and building data pipelines. You'll be responsible for identifying trends, managing reporting ecosystems, and supporting customer care initiatives through data analysis. The ideal candidate combines strong technical skills with excellent communication abilities to present insights to stakeholders.

This opportunity offers competitive compensation, including base pay, stock options, and comprehensive benefits. You'll work with cross-functional teams in a fast-paced environment, contributing to Apple's mission of creating revolutionary products and experiences. The position requires 7+ years of experience in programming and quantitative analysis, making it perfect for seasoned data professionals looking to make a significant impact in digital customer engagement.

Join Apple's diverse and innovative team where inclusion is a shared responsibility, and help shape the future of customer experience in one of the world's most influential technology companies.