Senior Program Manager - Strategic Data Solutions

Apple's Strategic Data Solutions (SDS) team is seeking an experienced technical program manager to drive innovation and efficiency through data-driven solutions. This role sits at the intersection of machine learning, fraud prevention, and operational excellence for AppleCare. Program Managers in SDS deliver process and analytic solutions that have strategic impact, driving decision automation using advanced models and algorithms.

The position offers a unique opportunity to shape how Apple executes with greater speed, control, efficiency, and scale. You'll be working with a diverse team of machine learning engineers, software engineers, and analysts to conceptualize, build, and deliver automated and forensic decisions. The role demands continuous problem-solving, rapid learning, and excellent communication skills.

As a Senior Program Manager, you'll help create and drive strategic roadmaps while coordinating quick tactical responses. You'll be responsible for identifying new business opportunities, developing solutions that balance multiple factors including impact, cost, and risk, and translating business needs into technical requirements. The role requires someone who can dive deep into analytical projects while maintaining a broad perspective on business and customer impact.

The ideal candidate will be an amazing teammate and effective leader, championing an empowering and inclusive team culture. You'll have the opportunity to work on projects that directly impact Apple's ability to provide exceptional products and services to its customers. This position offers significant growth potential and the chance to work with cutting-edge technology while solving complex business challenges.

At Apple, you'll be part of a company that not only crafts revolutionary products but also strives to leave the world better than they found it. The diversity of people and ideas supports innovation across all aspects of the business, from amazing technology to industry-leading environmental efforts.