Service Architecture Engineer
Description For Service Architecture Engineer
Apple, a global leader in technology innovation, is seeking a Service Architecture Engineer to join their AC Engineering team. This role represents a unique opportunity to directly impact the serviceability and repairability of Apple's diverse product lineup.
The position combines hands-on technical expertise with strategic thinking, requiring someone who can bridge the gap between product design and service implementation. You'll be working at the intersection of hardware architecture and service design, ensuring Apple's products maintain their high standards of quality while being serviceable and compliant with global regulations.
As a Service Architecture Engineer, you'll be responsible for designing and executing experiments that evaluate and improve product serviceability. You'll work closely with cross-functional teams, including product design, engineering, operations, and management, to develop and document repair processes across Apple's entire product line. Your work will directly influence design decisions and help shape the future of Apple's service ecosystem.
The ideal candidate brings 5+ years of exceptional service engineering experience, combined with strong project management skills and familiarity with Apple's service ecosystem. You'll need to be detail-oriented, highly organized, and capable of managing a lab environment while maintaining precise documentation of processes and results.
This role offers an excellent opportunity to work with cutting-edge technology while contributing to Apple's commitment to customer service excellence. You'll be part of a team that's revolutionizing the intersection of product design and serviceability, with the chance to impact millions of customers worldwide. The position comes with comprehensive benefits, including medical coverage, stock options, and educational support, along with the opportunity to work with some of the industry's brightest minds in a fast-paced, innovative environment.
Responsibilities For Service Architecture Engineer
- Design and develop experiments focused on product serviceability
- Drive and track Product Design, Repairability and Regulatory standards
- Work with cross-functional teams on design decisions and risk communication
- Design processes for Apple products across product lines
- Manage and maintain lab environment
- Set up repair, test, and lab equipment
- Prepare presentations and communicate results to stakeholders
Requirements For Service Architecture Engineer
- 5 years of experience as a service engineer/technician with organizational skills
- 1+ years experience with project management tools
- 1+ years experience with Apple Service ecosystem
- 1+ years experience leading manufacturing experiments
- Ability to travel up to 10% of the time
- Experience with global service regulatory space
Benefits For Service Architecture Engineer
- Comprehensive medical and dental coverage
- Retirement benefits
- Employee stock programs
- Education reimbursement
- Discretionary bonuses
- Commission payments
- Relocation benefits
- Employee discount on products
- Free services
