Software Application Support Engineer - Retail Engineering

A global technology company known for its consumer electronics, software, and services including the Apple Online Store.
$143,100 - $214,500
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
E-Commerce · Enterprise SaaS

Description For Software Application Support Engineer - Retail Engineering

Join Apple's global team supporting the Apple Online Store, a multi-channel world-class eCommerce platform. As a Software Application Support Engineer in the Retail Engineering team, you'll play a crucial role in maintaining and optimizing our eCommerce infrastructure.

The position requires deep technical expertise in supporting large-scale applications, with a focus on Java and Scala technologies. You'll be part of a dynamic team responsible for ensuring the smooth operation of business-critical systems, conducting root cause analysis, and implementing solutions to complex technical challenges.

Your role will involve close collaboration with engineering teams, requiring excellent communication skills to translate technical concepts into understandable terms for various stakeholders. The position offers a unique blend of technical problem-solving and cross-functional teamwork, making it ideal for engineers who thrive in a fast-paced, high-impact environment.

Working at Apple means joining a company at the forefront of technology and retail innovation. You'll benefit from comprehensive compensation including competitive base pay, stock options, and extensive benefits. The role offers significant growth opportunities, working with cutting-edge technologies while supporting one of the world's largest eCommerce platforms.

The ideal candidate combines strong technical abilities with excellent interpersonal skills, bringing both analytical thinking and collaborative spirit to the team. If you're passionate about solving complex technical challenges and want to make a direct impact on millions of customers' shopping experiences, this role offers an exceptional opportunity to advance your career at Apple.

Last updated 2 days ago

Responsibilities For Software Application Support Engineer - Retail Engineering

  • Partner with engineering teams to prioritize and fix production defects
  • Work non-standard hours to support teams with ongoing incident mitigation
  • Share on-call rotation with other team members
  • Take knowledge transition from engineering teams for production changes
  • Triage and prioritize incidents based on impact
  • Conduct RCA, log defects and partner with engineering team
  • Maintain support documentation and debug complex production issues
  • Automation and monitoring setup

Requirements For Software Application Support Engineer - Retail Engineering

Java
Scala
  • BS degree or higher in CS or related field
  • 3 years of software engineering experience in large-scale environment
  • Coding knowledge in Java, Scala, and Java frameworks
  • Skills and experience in monitoring, alerting, fault analysis, and automation
  • Knowledge of RDBMS, PL/SQL and noSQL
  • Knowledge of Unix Shell Scripting

Benefits For Software Application Support Engineer - Retail Engineering

Medical Insurance
Dental Insurance
401k
Equity
Education Budget
Relocation Benefits
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Employee stock programs
  • Education reimbursement
  • Discretionary restricted stock unit awards
  • Employee Stock Purchase Plan with discount
  • Discretionary bonuses
  • Relocation assistance

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