Software Application Support Engineer, Retail Engineering

Join Apple's distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform, as a Software Application Support Engineer. This technical role requires deep understanding of the eCommerce platform to provide crucial support to business and core engineering teams. You'll be part of a team handling production support, incident management, and system optimization.

The position demands strong technical expertise in Java, Scala, and SQL, combined with excellent communication skills to translate complex technical concepts into understandable terms. You'll work in a dynamic environment, participating in on-call rotations and handling critical incidents across the platform.

Your responsibilities will include partnering with engineering teams on production defects, conducting root cause analysis, implementing monitoring solutions, and maintaining system documentation. The role offers exposure to large-scale systems and cutting-edge technologies in cloud infrastructure and monitoring tools.

This is an excellent opportunity for someone who combines technical prowess with strong problem-solving abilities and excellent communication skills. You'll be working with Apple's world-class engineering teams, contributing to the stability and success of one of the world's largest eCommerce platforms.

The position offers growth opportunities in both technical and leadership aspects, allowing you to shape standard practices and procedures while working with state-of-the-art technology. If you're passionate about technical support, system reliability, and want to be part of Apple's innovative ecosystem, this role provides an excellent platform for career advancement.