Software Engineer (Contact Center Tech Platform), Enterprise Systems

Apple's Information Systems & Technology (IS&T) Customer Systems team is seeking a passionate software engineer to join their Contact Center Platform transformation initiative. This role, positioned within the Contact Center Technology (CCTech) function, offers an exciting opportunity to work with highly skilled global and regional colleagues.

The position focuses on transitioning the contact center platform from on-premises to cloud technology, requiring expertise in media protocols, particularly RTP, and development experience with FreeSWITCH or equivalent systems. You'll be working with modern technologies including Python, Go, and C/C++, while contributing to critical global applications that power Apple's contact center operations.

As a CCTech Platform Engineer, you'll be responsible for overseeing and enhancing the technical environment, ensuring optimal deployment of applications and hardware, and maintaining system scalability for various business needs. The role demands strong technical writing skills for documentation, exceptional customer service orientation, and the ability to manage relationships with key stakeholders across global product owners and regional business units.

The ideal candidate should possess at least 3 years of relevant experience, demonstrating strong analytical and problem-solving skills, leadership capabilities, and the ability to thrive in a fast-paced environment. This position offers the opportunity to work with a diverse team of thinkers and doers, contributing to innovative solutions that help reshape how people interact with Apple's services.

Join Apple's commitment to leaving the world better than they found it, while working in a deeply reciprocal environment where collaboration and innovation are paramount. This role provides an excellent opportunity for growth, learning, and making a significant impact on Apple's global contact center operations.