Software Engineer (Contact Center Tech Platform - Media Protocols), Enterprise Systems

Apple's Information Systems & Technology (IS&T) Customer Systems team is seeking a passionate software engineer to join their Contact Center Platform transformation initiative. This role, positioned within the Contact Center Technology (CCTech) function of the Americas IS&T Customer Systems team, offers an exciting opportunity to work on critical global applications.

The ideal candidate will bring strong technical expertise in media protocols, particularly FreeSWITCH development and experience with languages like Go, Python, and C/C++. You'll be instrumental in transitioning the contact center platform from on-premises to cloud technology, working alongside highly skilled global and regional colleagues in a dynamic environment.

Key responsibilities include overseeing the CCTech environment, ensuring optimal deployment of applications and hardware, maintaining comprehensive documentation, and managing relationships with stakeholders. The role demands someone who can thrive in a fast-paced environment, demonstrate strong leadership skills, and maintain a dedication to exceptional customer service.

This position offers the opportunity to work with Apple, a company known for innovation and cutting-edge technology. You'll be part of a diverse team of thinkers and doers who are passionate about reimagining products and systems. The collaborative environment encourages cross-functional partnerships to strengthen ideas and create impactful solutions.

The role requires 3+ years of relevant experience and combines technical expertise with leadership opportunities. You'll be working in Austin, Texas, contributing to critical systems that support Apple's global operations. This is an excellent opportunity for a mid-level engineer looking to make a significant impact in enterprise systems while working for one of the world's most innovative technology companies.