Software Engineer (SRE Tools & Automation), IS&T Enterprise Systems

Apple's Service Management & GCRM team is seeking a Senior SRE/DevOps Engineer to lead production support and automation initiatives. This role combines technical leadership with hands-on engineering, focusing on building and maintaining scalable cloud infrastructure. You'll be responsible for managing a team of 10 engineers while implementing CI/CD pipelines, automation tools, and ensuring system reliability. The position offers exposure to large-scale systems supporting Apple's global stores and service providers, including MobileGenius and Repair Central applications. You'll work with cutting-edge technologies including Kubernetes, MongoDB, and various cloud services, while implementing AI & ML models for operations excellence. The role offers competitive compensation, comprehensive benefits, and the opportunity to work on systems that directly impact Apple's customer experience. This is an ideal position for someone passionate about operational excellence, automation, and leading technical teams in a fast-paced environment. The role combines technical expertise with leadership responsibilities, offering growth opportunities while working on systems that serve millions of users globally.