Apple's Service Management & GCRM team is seeking a Senior SRE/DevOps Engineer to lead production support and infrastructure automation initiatives. This role involves managing a team of 10 engineers while building and maintaining critical infrastructure for Apple's global customer support systems. The position combines technical leadership with hands-on engineering, focusing on implementing CI/CD, monitoring solutions, and driving operational excellence. You'll work with cutting-edge technologies including Kubernetes, cloud platforms, and modern DevOps tools while contributing to systems that impact millions of Apple customers worldwide. The role offers competitive compensation ($143,100-$214,500), comprehensive benefits, and the opportunity to work on large-scale systems at one of the world's most innovative technology companies. This is an ideal opportunity for an experienced DevOps engineer who is passionate about building reliable, scalable infrastructure and leading high-performing teams.