Sr. Manager, Apple Store Online BPR Project Management

Apple Store Online (ASO) is seeking an exceptional Sr. Manager to lead their Business Process Re-engineering (BPR) team. This role represents a unique opportunity to shape the digital shopping experience for Apple's largest store. The position combines technical leadership with people management, overseeing a global team dedicated to delivering scalable, efficient, and customer-centric solutions.

The role involves reimagining the shopping experience and assisted sales touchpoints throughout the customer journey, including Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment, and various Digital Programs. As a technical and people leader, you'll be instrumental in shaping strategy while maintaining hands-on involvement in project execution.

The ideal candidate brings deep expertise in eCommerce and Contact Center technologies, with a proven track record of leading complex projects and managing teams. You'll work at the intersection of technology and customer experience, ensuring that Apple's online store maintains its reputation for exceptional service and innovation.

Key aspects of the role include fostering strong relationships across functions, driving continuous improvement, and maintaining clear communication channels. The position requires someone who can thrive in uncertainty, bring clarity to complex situations, and lead with an inclusive approach.

This is an opportunity to join Apple's renowned Corporate Functions team, working with a company that values diversity, innovation, and excellence. You'll be part of an organization that not only creates revolutionary products but also sets industry standards for customer experience and environmental responsibility.

The role offers the chance to work with cutting-edge technology while developing and mentoring a team of talented professionals. You'll be responsible for driving significant technological initiatives that directly impact millions of Apple customers worldwide, making this an exceptional opportunity for a leader who wants to make a meaningful impact at global scale.