Support Experience Program Manager, Apple Care

At Apple, the Support Experience organization is dedicated to building world-class support journeys and influencing product design through customer expertise. The Support Experience Program Manager role is a crucial position within the Cross-Channel Strategy team, responsible for shaping worldwide Apple Support strategy through managing relationships between AppleCare Contact Center and various partners including Digital, Retail, Service, and IS&T.

This role requires a unique blend of flexibility and structure, as you'll lead fast-paced, business-critical projects while also developing and implementing long-term strategic initiatives. You'll be at the intersection of technical and non-technical work, collaborating with multiple teams to optimize customer support experiences across all Apple channels.

The ideal candidate will bring strong project management skills, demonstrated through experience managing complex, cross-functional initiatives. You'll need excellent communication abilities to engage with various stakeholders, from project teams to senior leadership. Your analytical mindset will be essential in uncovering root causes and driving data-informed decisions.

Working at Apple means joining a company where innovation is standard practice. You'll be part of a team that influences how millions of customers experience Apple support, with opportunities to shape both immediate solutions and long-term strategies. The role offers competitive compensation, comprehensive benefits, and the chance to contribute to maintaining Apple's world-renowned customer experience standards.

Join us in creating support experiences that match the excellence of Apple's products and services, while working alongside passionate professionals in an environment that values creativity, precision, and customer-first thinking.