Support Insight Data Scientist

Technology company that revolutionizes entire industries through innovation in products and environmental efforts.
$136,300 - $205,500
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS

Description For Support Insight Data Scientist

Apple is seeking a Support Insight Data Scientist to join their innovative team in driving product quality and customer experience. This role sits at the intersection of data science and product quality, focusing on deriving insights into Apple's software quality through advanced analytics and machine learning.

The position offers a unique opportunity to directly impact customer experience by analyzing and improving Apple products throughout their lifecycle. You'll be responsible for developing and implementing machine learning models, creating algorithms, and building tools to identify anomalies in software performance metrics. This work directly influences product improvements and customer support strategies.

The ideal candidate will bring a strong foundation in data science, with expertise in Python, SQL, and machine learning techniques, particularly in anomaly detection. You'll need to combine technical prowess with excellent communication skills, as you'll be collaborating with cross-functional teams and translating complex data insights into actionable recommendations.

Working at Apple means joining a company that values innovation, diversity, and environmental responsibility. The role offers competitive compensation, including a base salary range of $136,300 to $205,500, plus additional benefits such as stock options, comprehensive healthcare, and educational reimbursement. You'll be part of a team that's dedicated to crafting revolutionary technology while maintaining a focus on customer delight and engagement.

This is an excellent opportunity for a data scientist who wants to make a significant impact on product quality at one of the world's most influential technology companies. You'll have the chance to work with large-scale data sets, implement cutting-edge technologies, and contribute to improving the Apple customer experience through data-driven insights and solutions.

Last updated an hour ago

Responsibilities For Support Insight Data Scientist

  • Craft and implement machine learning models and algorithms for software quality analysis
  • Identify anomalies in metrics related to software field performance and product quality
  • Collaborate with cross-functional teams to develop performance indicators
  • Build and refine anomaly detection tools and algorithms
  • Research and implement new technologies in data science
  • Construct and maintain dashboards and self-service tools
  • Handle large, complex data sets and use advanced analytics

Requirements For Support Insight Data Scientist

Python
React
Kubernetes
  • BA or BS degree in statistical analysis, computer science, data science, or related field
  • 3+ years experience in deploying data science, machine learning, or anomaly detection techniques
  • Outstanding written and verbal communication skills
  • Proficiency in SQL, preferably in Snowflake
  • Experience with anomaly and outlier detection methods and algorithms
  • Strong programming skills in Python with experience using packages such as Pandas, NumPy, scikit-learn
  • Experience in quantitative data analysis
  • Creative approach to engineer innovative features and signals
  • Applied knowledge of statistical data analysis
  • Proven ability to make data-driven arguments
  • Experience in leading data science projects

Benefits For Support Insight Data Scientist

Medical Insurance
Dental Insurance
Education Budget
Equity
Relocation Benefits
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Employee stock programs
  • Educational reimbursement
  • Discretionary restricted stock unit awards
  • Employee Stock Purchase Plan
  • Discretionary bonuses
  • Relocation assistance

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