Support Knowledge Data Scientist

Join Apple's AppleCare Business Insight, Operations and Systems (ACBIOS) team as a Support Knowledge Graph Data Scientist. This role combines advanced data science with practical business impact, focusing on improving customer support experiences through innovative applications of machine learning and knowledge graphs. You'll be responsible for analyzing customer support data to drive product improvements and enhance customer experiences.

The position requires expertise in both technical and communication skills, working with cutting-edge technologies including LLMs and knowledge graphs. You'll collaborate with various teams across Apple to transform complex data into actionable insights that directly influence product development and customer support strategies.

This is an opportunity to work at the intersection of data science and customer experience, using advanced analytics to solve real-world problems. The role involves working with large-scale unstructured data, developing innovative solutions, and implementing sophisticated analytical models that drive decision-making across the organization.

Your work will directly impact how Apple understands and improves its customer support systems, making you a key player in enhancing the overall customer experience. The role offers the chance to work with state-of-the-art technologies while solving complex challenges that affect millions of Apple users worldwide.

The ideal candidate will bring a strong background in data science, machine learning, and knowledge graphs, combined with excellent communication skills and a track record of delivering impactful solutions. This role represents a unique opportunity to shape how one of the world's leading technology companies approaches customer support through data-driven insights.