Support Knowledge Data Scientist, AppleCare - knowledge graph exp.

Join Apple's AppleCare Business Insight, Operations and Systems (ACBIOS) team as a Support Knowledge Graph Data Scientist in a role that directly impacts customer experience and product support. This position combines advanced data science with practical business applications, focusing on building analytical assets and generating insights into Apple's products and software quality. You'll work with cutting-edge technologies, including knowledge graphs and LLMs, to understand and improve customer support experiences.

The role requires expertise in machine learning, knowledge graphs, and software engineering to create innovative services that analyze why customers contact Apple for support. You'll collaborate with cross-functional teams, handle complex unstructured data, and develop solutions that influence product improvements across Apple's ecosystem. The position offers an opportunity to work with state-of-the-art technologies while directly impacting customer satisfaction and product development.

As a senior member of the team, you'll lead projects from conception to deployment, combining technical expertise with business acumen. The role requires both technical proficiency in tools like Python, SQL, and graph databases, and the ability to communicate complex concepts to non-technical stakeholders. You'll be at the forefront of implementing innovative solutions that merge knowledge graphs with LLMs, pushing the boundaries of current support and analysis capabilities.

This is an ideal position for someone who wants to apply advanced data science concepts to real-world challenges while working for one of the world's most innovative technology companies. The role offers the opportunity to influence product development, improve customer experience, and work with cutting-edge technologies in a collaborative environment.