Support Knowledge Data Scientist
Description For Support Knowledge Data Scientist
Apple is seeking a Support Knowledge Graph Visualization Data Scientist to join their Support and Service team in San Diego. This role combines expertise in machine learning, knowledge graphs, and software engineering to enhance customer support experiences. The position offers an opportunity to directly impact customer experience through data-driven insights and innovative solutions.
The ideal candidate will be responsible for creating web services that provide visual understanding of customer support patterns and help prioritize product improvements. With a competitive base salary range of $185,600 to $278,900, plus additional benefits including stock options and comprehensive healthcare, this role offers excellent compensation.
Key responsibilities include building analytical assets, implementing advanced machine learning techniques, and working with large-scale unstructured data. The role requires expertise in Python, SQL, and knowledge graph technologies, along with strong communication skills to translate complex technical concepts for non-technical audiences.
This position is perfect for an experienced data scientist with 10+ years of experience who wants to make a significant impact at one of the world's leading technology companies. You'll work with cutting-edge technologies, including LLMs and knowledge graphs, while contributing to improving Apple's product ecosystem and customer support infrastructure.
Responsibilities For Support Knowledge Data Scientist
- Build analytical assets and generate insights into the quality of Apple's products and software
- Create web services for visual understanding of customer support contacts
- Collaborate with cross-functional teams to establish relationships and develop performance indicators
- Research and implement new technologies combining knowledge graphs with LLMs
- Handle large, complex sets of unstructured text using advanced analytics
- Lead data science projects through all phases including exploratory data analysis, modeling, and deployment
Requirements For Support Knowledge Data Scientist
- MA or MS degree in statistical analysis, computer science, data science, ontology, knowledge graphs, applied mathematics, or related field
- 10+ years experience in deploying graph based data science or machine learning techniques
- Outstanding written and verbal communication skills
- Proficiency in SQL, preferably in Snowflake and graph query languages
- Strong programming skills in Python with experience using packages such as Pandas, NumPy, scikit-learn, NetworkX
- Experience in quantitative data analysis
- Experience leveraging Large Language Models (LLMs)
- Proficiency with knowledge graph tools and frameworks such as Neo4j, Tigergraph
- Experience with data integration and entity resolution
- Ability to apply graph-based algorithms
Benefits For Support Knowledge Data Scientist
- Comprehensive medical and dental coverage
- Retirement benefits
- Employee stock programs
- Education reimbursement
- Discretionary bonuses
- Relocation assistance
- Employee discount on products
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