Support Optimization Data Engineer, AppleCare
Description For Support Optimization Data Engineer, AppleCare
Apple's Support Optimization Data Engineering team is seeking a talented Data Engineer to join their dynamic environment. This role is crucial in shaping the future of AppleCare's global contact center operations through data-driven insights and solutions. As a Data Engineer, you'll be at the intersection of customer experience and technical innovation, working with various teams to analyze and optimize support processes.
The position offers an exciting opportunity to work with cutting-edge data technologies including Snowflake, Hadoop, and Oracle, while utilizing Python and SQL to drive meaningful insights. You'll be responsible for developing and maintaining data pipelines, ensuring data quality, and translating complex data patterns into actionable business strategies.
The ideal candidate brings 5+ years of data engineering experience and a strong educational background in Data Science, Computer Science, or related fields. Your expertise in data visualization tools like Tableau, combined with your project management skills, will be essential in communicating insights to stakeholders and driving business impact.
At Apple, you'll be part of a company that values innovation and diversity, offering comprehensive benefits including medical coverage, stock options, and educational support. The role provides competitive compensation ranging from $112,900 to $234,700, with additional opportunities for bonuses and stock awards.
This position is perfect for someone who is passionate about using data to enhance customer experience, enjoys solving complex problems, and wants to contribute to Apple's mission of leaving the world better than they found it. You'll work with talented teams, have access to world-class resources, and help shape the future of AppleCare's support systems.
Responsibilities For Support Optimization Data Engineer, AppleCare
- Acquire and handle AppleCare data
- Collaborate with Product Owners and Project Managers to develop data-driven strategies
- Partner with organizations to develop data requirements for technologies and applications
- Improve data development using appropriate tools and techniques
- Ensure timely and effective creation of high-quality data
- Communicate data requirements to senior leadership, product owners, and business customers
- Ensure accuracy and quality of AppleCare data provided to tools, systems, and analysts
- Conduct validation testing and validate the data development process
Requirements For Support Optimization Data Engineer, AppleCare
- Bachelor degree in Data Science, Computer Science, Data Analytics, Software Engineering or an Information Technology related field
- 5+ years of data engineering and data analytics experience
- 5+ years of experience in data development, data testing and data validations utilizing database platforms such as Snowflake, Hadoop, and Oracle
- Showed strength in SQL and in scripting languages such as Python
- Experience in data visualization and reporting tools, particularly Tableau
- Outstanding data-driven understanding with the ability to draw insights, uncover patterns, and solve complex business problems
- Experience in ensuring data quality and data integrity across various projects
- Strong communication skills with meticulous attention to detail
- Project Management experience including development and refinement of data driven KPIs
Benefits For Support Optimization Data Engineer, AppleCare
- Comprehensive medical and dental coverage
- Retirement benefits
- Employee stock programs
- Education reimbursement
- Discretionary restricted stock unit awards
- Employee Stock Purchase Plan
- Discretionary bonuses
- Relocation assistance
- Product discounts
- Free services
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