WW RCC Business Operations Analytics Manager

Apple's Store Online team is seeking a Business Operations Analytics Manager to lead their Global Business Operations team, focusing on Retail Customer Care (RCC) performance and decision support. This role combines leadership, analytics, and strategic thinking to drive operational excellence in Apple's largest store - their online presence.

The position requires a seasoned professional with 8+ years of experience in operations or analytics, along with 3+ years of people management experience. You'll be responsible for leading a team of technical professionals, ensuring contact center goals are met globally, and driving data-driven decision-making across the organization.

As a leader in this role, you'll conduct complex analyses using advanced statistical techniques, develop forecasting models, and create data visualizations that inform strategic decisions. You'll work with various stakeholders, from operational teams to senior leadership, translating complex data into actionable insights.

The ideal candidate brings strong technical skills in Python, SQL, and Tableau, combined with excellent communication abilities and business acumen. This role offers the opportunity to impact Apple's online retail operations significantly while working with cutting-edge technology and data science techniques.

Apple offers a competitive compensation package, including a base salary range of $146,000 to $292,700, plus potential stock awards, bonuses, and comprehensive benefits. You'll be part of a company known for innovation and inclusion, working in their Cupertino headquarters where you can influence the digital shopping experience for millions of Apple customers worldwide.

This role is perfect for someone who combines technical expertise with strategic thinking and leadership abilities, offering the chance to drive meaningful improvements in customer experience and operational efficiency at one of the world's most prestigious technology companies.