Technical Support Engineer

Appspace creates better work experiences for people globally, focusing on flexible work culture and workplace solutions.
DevOps
Mid-Level Software Engineer
Remote
2+ years of experience

Description For Technical Support Engineer

Appspace is a forward-thinking company dedicated to revolutionizing workplace experiences globally. As a Technical Support Engineer, you'll play a crucial role in maintaining and supporting the company's software platform that helps organizations create better work environments. This position combines technical expertise with customer service excellence, requiring proficiency in various technologies including Windows Server, Linux environments, and database management.

The role demands a unique blend of technical acumen and interpersonal skills, as you'll be the primary point of contact for customers experiencing technical issues. You'll handle everything from basic troubleshooting to complex problem-solving, working with various communication channels including chat, email, and phone support. The position offers significant growth potential within a company that values work-life balance and employee development.

What makes this role particularly attractive is the combination of technical challenges and customer interaction. You'll be working with modern technologies while developing your expertise in digital media systems, network infrastructure, and enterprise software solutions. The company offers a comprehensive benefits package and embraces a flexible work culture that promotes both professional and personal growth.

This is an ideal opportunity for a tech-savvy professional who enjoys problem-solving and has a passion for customer service. The role offers exposure to various technologies and systems, making it an excellent stepping stone for career advancement in technical support or systems engineering. With Appspace's commitment to creating better work experiences, you'll be part of a team that's making a real difference in how organizations function and how people work.

Last updated 42 minutes ago

Responsibilities For Technical Support Engineer

  • Provide first response and technical support via chat, email, phone and remote sessions
  • Conduct fact-finding questions to identify and understand client issues
  • Escalate cases requiring advanced technical skill
  • Advise customers on network related requirements including firewall ports & TCP/IP settings
  • Serve as subject matter expert for the Appspace platform and app
  • Identify operational issues via retrieval and evaluation of errors and logs
  • Document customer interactions using Salesforce CRM

Requirements For Technical Support Engineer

Linux
MySQL
  • 2-5 years of related work experience or Bachelor's degree
  • Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
  • Working knowledge of databases such as SQL or MySQL
  • Understanding of TCP/IP networking, DNS and proxies
  • Proficiency in Microsoft Outlook & office suite
  • Excellent written and verbal communication
  • Prior experience in technical support capacity
  • Working knowledge of JIRA and Salesforce preferred
  • Experience with Cisco Digital Media suite, Chrome OS devices, BrightSign preferred

Benefits For Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Parental Leave
  • Competitive salaries
  • Employer paid medical, dental and vision coverage
  • Employer paid life insurance
  • Mental health resources
  • Pension plan
  • Paid maternity and parental leave
  • Generous PTO
  • Flexible work schedules
  • Remote work opportunities
  • Paid company holidays
  • Quiet Fridays (No non-essential internal meetings)
  • Casual dress work environment

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