Technical Support Engineer

Appspace is seeking a Technical Support Engineer to join their team in creating better work experiences through innovative workplace solutions. This role combines technical expertise with customer service excellence, requiring a professional who can provide advanced troubleshooting for various software, hardware, network, and security issues.

The position demands a self-motivated individual with 3+ years of experience in IT/Software applications troubleshooting, who can handle multiple tasks independently while maintaining high-quality customer service. You'll be responsible for providing second-tier support, managing escalations, creating documentation, and serving as a bridge between customers and the development team.

The ideal candidate will possess strong technical skills across Windows environments, networking protocols, database systems, and various hardware platforms. Your role will involve both remote and occasional on-site support, requiring excellent communication skills to explain complex technical concepts to diverse audiences.

Appspace offers an attractive benefits package including comprehensive healthcare coverage, mental health resources, pension plans, and flexible work arrangements. The company's commitment to work-life balance is demonstrated through policies like Quiet Fridays and generous PTO.

Join a company that values diversity, inclusion, and employee growth, while contributing to solutions that help people love where they work. This role offers the perfect blend of technical challenge and professional development in a supportive, forward-thinking environment.