Systems Engineer

Ardent is a technology company focused on solving customers' complex problems while maintaining work-life balance and employee well-being.
Cloud
Mid-Level Software Engineer
Hybrid
4+ years of experience
Enterprise SaaS

Description For Systems Engineer

Ardent is seeking a Systems Engineer to join their team in a hybrid role based in Washington, D.C. This position focuses on managing and supporting the complete Microsoft 365 infrastructure in a multi-tenant organization. The role combines technical expertise in cloud systems, particularly Microsoft's ecosystem, with operational leadership and compliance management.

The ideal candidate will be responsible for overseeing the entire M365 environment, including Azure, Security, Compliance, and various Microsoft cloud services. They will manage daily IT operations, lead the service desk team, and play a crucial role in maintaining compliance with CMMI, CMMC, and ISO standards.

This position offers a unique opportunity to work with a company that values both professional excellence and personal well-being. Ardent emphasizes their "All In" approach, demonstrating strong commitment to both their employees and clients. They provide a collaborative environment that promotes innovation, flexibility, and career growth.

The role requires a strong technical background with at least 4 years of experience in managing M365 environments, combined with leadership skills in service desk management. The successful candidate will need to balance technical expertise with strong interpersonal skills, as they'll be working across multiple teams and tenants.

Ardent offers a supportive culture that values work-life balance and professional development. They provide competitive benefits and an environment where employees can make a significant impact while maintaining a fulfilling personal life. The hybrid work arrangement in Washington, D.C. offers flexibility while maintaining in-person collaboration opportunities.

Last updated an hour ago

Responsibilities For Systems Engineer

  • Manage and maintain M365 environment including Azure, Azure AD, Purview, Security, Compliance, Defender, Intune, SharePoint Online, Exchange Online, Teams, OneDrive
  • Implement and oversee security and compliance features within M365
  • Monitor and optimize M365 performance and usage
  • Oversee daily IT operations and service desk management
  • Support CMMI/CMMC and ISO compliance efforts
  • Perform system audits, patches, and updates
  • Support disaster recovery and business continuity initiatives
  • Provide training and knowledge-sharing to staff

Requirements For Systems Engineer

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Minimum of 4 years of experience managing M365 environments
  • Experience with IT service management platforms and service desk leadership
  • Microsoft 365 certifications (Enterprise Administrator Expert preferred)
  • ITIL 4 Foundation certification (preferred)
  • Knowledge of CMMI/CMMC and ISO frameworks
  • Strong understanding of IT infrastructure, networking, and cloud computing
  • Excellent problem-solving and communication skills

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