ARO is one of the UK's leading independent IT and communication experts with 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally.

ARO is seeking a Senior Internal IT Engineer to join their team in Liverpool, UK. This hybrid role offers a salary range of £40,000 - £45,000 DOE and requires 3 days in the office per week. The ideal candidate will have at least 5 years of experience in IT infrastructure and networking, with strong technical skills in Windows Server, Active Directory, Exchange, Hyper-V, and networking technologies. 

Key responsibilities include:
- Developing and delivering the IT platform roadmap
- Supporting and mentoring IT colleagues
- Maintaining a reliable, high-performing IT platform
- Providing senior-level IT support
- Contributing to initiatives for improving operational efficiency
- Identifying emerging technologies and opportunities for innovation

The role offers opportunities for professional growth, collaboration with various departments, and the chance to shape a high-performing IT team. Benefits include flexible working, pension scheme, private medical insurance, 25 days holiday plus bank holidays, and more.

ARO, awarded the People Insight's Outstanding Workplace Award in 2021, is committed to creating an excellent employee experience with a culture based on fun, trust, and collaboration. Join ARO to be part of a modern workplace environment full of engaged, energetic, and curious professionals.

Senior Internal IT Engineer role at ARO in Liverpool, UK. Hybrid work, £40-45k salary, 5+ years experience required in IT infrastructure and networking.

Senior Internal IT Engineer

ARO is seeking an Infrastructure Support Engineer to join their team in Cardiff, Wales. This hybrid role offers a unique opportunity to work with a wide range of technology in a fast-paced, challenging environment. Reporting to the IT Operations Support Manager, you'll be responsible for providing 2nd Line Technical support to ARO customers. 

Key responsibilities include:
- Managing reactive and proactive escalated support calls
- Troubleshooting issues within time constraints
- Resolving support queries or diagnosing issues
- Mentoring 1st line engineers
- Working to SLAs and keeping customers updated
- Staying current with IT trends and technologies

The ideal candidate will have experience in technical customer service IT support, working with PSA/IT Helpdesk software and RMM tools, and knowledge of various technologies including Windows operating systems, Microsoft Office, AV products, AD/AAD, networking, Microsoft 365, Azure, Intune, virtualization platforms, and backup systems.

ARO offers a modern workplace environment and a culture based on fun, trust, and collaboration. They were awarded the People Insight's Outstanding Workplace Award in 2021. Benefits include flexible working, company pension scheme, private medical insurance, life assurance, and more.

This is a permanent, full-time position with a salary of up to £28,000 depending on experience. The role requires 2-3 days in the office per week.

ARO is hiring an Infrastructure Support Engineer in Cardiff for hybrid work, offering up to £28,000 for 2nd Line Technical support and IT operations.

Infrastructure Support Engineer

ARO is a leading independent IT and communication expert with 25 years of experience in Collaboration, Connectivity, Cloud and Infrastructure, and Cyber Security services in the UK and internationally.

ARO is seeking a Senior Infrastructure Engineer for their Proactive Services team in Cardiff, UK. This newly created role focuses on managing and delivering proactive tasks to customer infrastructure platforms. The ideal candidate will have a strong Wintel and Azure IaaS technical background, network device experience, and understanding of RMM and automation platforms. 

Key responsibilities include:
- Coordinating and delivering regular firmware patches and updates
- Managing vendor alerts for security and patch notifications
- Reviewing customer environments for patch version status
- Administering company monitoring and automation toolsets
- Developing automation strategies for Proactive Services
- Providing high-level technical troubleshooting
- Communicating effectively with colleagues and customers
- Supporting other technical engineers as needed
- Maintaining ITIL-aligned Change Management processes
- Developing and reporting on proactive function metrics

The role offers a hybrid work arrangement with 2 days per week in the Cardiff office. Working hours may vary, typically starting between 7am and 3pm to accommodate out-of-business-hours activities.

ARO provides an excellent employee experience with a culture focused on fun, trust, and collaboration. They offer a modern workplace environment and were awarded the People Insight's Outstanding Workplace Award in 2021.

Benefits include:
- 'Design Your Life' training and development program
- Flexible working
- Company Pension Scheme with matching contributions
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays and holiday trading
- Birthday off
- Health Club and Wellbeing Scheme
- ARO Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning

If you have at least 80% of the required experience and attributes, ARO encourages you to apply for this exciting opportunity to join their growing team.

Senior Infrastructure Engineer for Proactive Services at ARO, managing customer infrastructure platforms with focus on Wintel, Azure IaaS, and automation.

Senior Infrastructure Engineer - Proactive Services

ARO is seeking a Principal Infrastructure Engineer to join their Specialist Data Centre Services team in Liverpool. This senior technical role involves driving innovation, design, implementation, and improvement of large-scale compute and storage platforms serving health sector clients. The position combines hands-on design, implementation, and 4th line support and problem resolution.

Key responsibilities include:
1. Designing Cloud Infrastructure: Capturing and developing client requirements, engaging internal and external assets, producing and presenting solution designs.
2. Implementation Lead: Working with the project team to ensure successful implementation and client workload migration.
3. Technical Escalation: Providing technical point of escalation to the operations team for complex incident and problem management.
4. Ensuring Security and Compliance: Delivered through proposed/implemented centralized controls.
5. Collaboration and Documentation: Working with the wider project and operations team to document centralized constructs, modules, and other artifacts.

The ideal candidate should have:
- Expert technical background in enterprise server, storage, hypervisor, and operating systems
- Logical and collaborative approach to problem-solving
- Exceptional communication and social skills
- Self-motivation with a drive for continuous improvement
- Proven ability to influence technical decisions in a fast-paced commercial environment
- Minimum of 8 years of data engineering experience
- 5+ years experience in a Senior Infrastructure support/engineer role
- Proficiency with Dell Power Edge Servers, PowerVault, PowerStore, PowerScale, and PowerMAX
- Knowledge of Windows Server OS, Linux and Unix OS, VMware ESXi, and Active Directory
- Understanding of cloud security best practices, IAM, encryption, and data protection

ARO offers a range of benefits, including flexible working, company pension scheme, private medical insurance, life assurance, and more. Join a company recognized with the People Insight's Outstanding Workplace Award in 2021 for its positive workplace culture.

ARO is hiring a Principal Infrastructure Engineer to lead cloud infrastructure design and implementation for health sector clients in Liverpool, UK.

ARO Engineering Jobs

ARO is one of the UK's leading independent IT and communication experts with 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally.