Senior Infrastructure Engineer - Proactive Services

ARO is a leading independent IT and communication expert with 25 years of experience in Collaboration, Connectivity, Cloud and Infrastructure, and Cyber Security services in the UK and internationally.
Cardiff, UK
Contact Company - $55,000
Cloud
Senior Software Engineer
Hybrid
3+ years of experience
Enterprise SaaS · Cybersecurity

Description For Senior Infrastructure Engineer - Proactive Services

ARO is seeking a Senior Infrastructure Engineer for their Proactive Services team in Cardiff, UK. This newly created role focuses on managing and delivering proactive tasks to customer infrastructure platforms. The ideal candidate will have a strong Wintel and Azure IaaS technical background, network device experience, and understanding of RMM and automation platforms.

Key responsibilities include:

  • Coordinating and delivering regular firmware patches and updates
  • Managing vendor alerts for security and patch notifications
  • Reviewing customer environments for patch version status
  • Administering company monitoring and automation toolsets
  • Developing automation strategies for Proactive Services
  • Providing high-level technical troubleshooting
  • Communicating effectively with colleagues and customers
  • Supporting other technical engineers as needed
  • Maintaining ITIL-aligned Change Management processes
  • Developing and reporting on proactive function metrics

The role offers a hybrid work arrangement with 2 days per week in the Cardiff office. Working hours may vary, typically starting between 7am and 3pm to accommodate out-of-business-hours activities.

ARO provides an excellent employee experience with a culture focused on fun, trust, and collaboration. They offer a modern workplace environment and were awarded the People Insight's Outstanding Workplace Award in 2021.

Benefits include:

  • 'Design Your Life' training and development program
  • Flexible working
  • Company Pension Scheme with matching contributions
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays and holiday trading
  • Birthday off
  • Health Club and Wellbeing Scheme
  • ARO Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning

If you have at least 80% of the required experience and attributes, ARO encourages you to apply for this exciting opportunity to join their growing team.

Last updated 5 months ago

Responsibilities For Senior Infrastructure Engineer - Proactive Services

  • Coordinate and deliver regular firmware patches and updates to customer platforms
  • Be the point of contact for vendor alerts on security and patch notifications
  • Review customer environments to report on patch version status
  • Administer company monitoring and automation toolsets
  • Develop automation toolsets and strategies for Proactive Services
  • Provide high-level technical troubleshooting for Proactive Services incidents
  • Communicate effectively with colleagues and customers
  • Provide escalated support to other technical engineers
  • Deliver and maintain Request for Change (RFC) documents
  • Develop and report on metrics tracking the value of the proactive function
  • Support other Service Desk operations as required

Requirements For Senior Infrastructure Engineer - Proactive Services

Linux
  • Minimum of 3 years experience in a 3rd line level IT service desk role (preferably MSP)
  • Experience with RMM (Datto/N-able)
  • Experience working with SLAs through ITIL aligned PSA/ITSM platforms (Autotask, ServiceNow)
  • Advanced troubleshooting skills in Hyper-V with Failover Cluster Manager, VMWare Vsphere, SAN and iscsi, Firewalls with HA, Switching, and Backup technologies
  • Powershell scripting experience
  • API integration knowledge
  • Intune experience
  • LogicMonitor experience (Desirable)
  • JAMF experience (Desirable)

Benefits For Senior Infrastructure Engineer - Proactive Services

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • 'Design Your Life' training and development programme
  • Flexible working
  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off
  • Health Club and Wellbeing Scheme
  • ARO Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning

Interested in this job?

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