Customer Reliability Engineer - Infra

Astronomer is seeking a Customer Reliability Engineer to join their globally-distributed team, focusing on their managed Airflow service. This role combines deep technical expertise with customer-facing responsibilities, making it ideal for someone passionate about both technology and customer success.

The position involves becoming an expert in Kubernetes and cloud infrastructure across AWS, Azure, and GCP, while ensuring the reliability and availability of production environments. You'll work directly with customers' technical teams, helping them achieve their reliability goals while maintaining critical infrastructure.

The role requires a blend of technical prowess and communication skills, as you'll be responsible for both complex technical operations and customer relationship management. You'll have the opportunity to contribute to open-source projects and internal systems development, with up to 25% of your time dedicated to side projects that benefit Astronomer's overall success.

Key technical aspects include working with Kubernetes, cloud engineering, and networking across major cloud providers. The position comes with a structured schedule requirement of 9AM-3PM Eastern US time, with flexible hours for the remaining work time, plus participation in an on-call rotation for weekend coverage.

Astronomer offers a competitive compensation package ranging from $130,000 to $150,000, plus equity, making it an attractive opportunity for experienced DevOps professionals. The company values diversity and maintains a remote-first culture, with occasional in-person events throughout the year.

This role is perfect for someone who is deeply curious about technology, committed to excellence, and enjoys solving complex problems while working directly with customers. The position offers extensive learning opportunities across multiple disciplines, including product development, engineering, and customer relationship management.

As part of a venture-backed team focused on empowering data teams, you'll be at the forefront of the industry, helping to deliver mission-critical analytics and AI solutions. The company welcomes candidates with unconventional backgrounds, valuing diverse experiences and perspectives that can contribute to their innovative culture.