Customer Reliability Engineer - Infra

Astronomer is seeking a Customer Reliability Engineer to join their Infrastructure team, focusing on their managed Airflow service. This role combines technical expertise with customer service, making it ideal for engineers early in their careers who want to impact customer success directly.

The position involves managing and maintaining cloud infrastructure and Kubernetes clusters, ensuring platform reliability, and responding to customer incidents. As part of the Customer Reliability Engineering (CRE) team, you'll be responsible for operating, monitoring, and maintaining the platform to ensure availability and reliable operations.

The role offers unique exposure to diverse technical challenges across different cloud providers and industries. You'll work with cutting-edge technology in a distributed team environment, contributing to both technical solutions and customer success. The position requires a blend of technical skills in cloud infrastructure, Kubernetes, and distributed systems, along with strong customer service orientation.

Astronomer offers a globally-distributed, venture-backed environment focused on innovation and collaboration. They value diverse experiences and unconventional career paths, making it an excellent opportunity for those with non-traditional backgrounds who meet the core qualifications. The company is remote-first and committed to equal opportunity employment, welcoming candidates from all backgrounds.

Key technical requirements include experience with Kubernetes, cloud providers (AWS, GCP, Azure), Linux systems, and Python scripting. The role involves on-call rotations and requires strong troubleshooting abilities combined with excellent communication skills. This position offers growth opportunities in both technical and customer-facing aspects of platform engineering.