Customer Reliability Engineer - Infra

Astronomer designed Astro, an industry-leading, orchestration-first DataOps platform for data teams powered by Airflow.
$130,000 - $150,000
DevOps
Senior Software Engineer
Remote
4+ years of experience
Enterprise SaaS

Description For Customer Reliability Engineer - Infra

Astronomer is seeking a Customer Reliability Engineer specializing in infrastructure to join their globally-distributed team. This role focuses on ensuring the success of customers using their managed Airflow service. As an infrastructure specialist, you'll become an expert in Kubernetes and cloud infrastructure across AWS, Azure, and GCP.

The position requires working from 9AM-3PM Eastern US time Monday to Friday, with flexible remaining hours. You'll be responsible for operating and maintaining the platform's reliability, working directly with customers, and participating in on-call rotations. The role offers opportunities to work on side projects, contribute to open-source Airflow, and develop internal monitoring systems.

Astronomer values diverse experiences and unconventional career paths. The ideal candidate brings strong problem-solving abilities, excellent communication skills, and experience with Kubernetes, cloud providers, and Linux. You'll be working on a modern, cloud-native product while gaining extensive knowledge across multiple engineering disciplines.

The company offers a competitive salary range of $130,000-$150,000 plus equity. As part of a remote-first company, you'll work with a distributed team with occasional in-person events (2-4 per year). This is an excellent opportunity for someone passionate about infrastructure, customer success, and continuous learning in a rapidly growing, venture-backed company focused on data orchestration and DataOps.

Last updated 2 minutes ago

Responsibilities For Customer Reliability Engineer - Infra

  • Work directly with customers' data engineers, system admins, DevOps teams, and management
  • Own the customer experience, working directly with customers to prioritize and solve issues and meet SLAs
  • Maintain 24x7 coverage through a specified 6-hour pager period during work day
  • Participate in paid on-call rotation for weekend coverage
  • Operate, monitor, and maintain the platform to ensure availability, predictability, and reliable operations
  • Work on side projects contributing to Astronomer's success (up to 25% of time)

Requirements For Customer Reliability Engineer - Infra

Kubernetes
Linux
  • 4 years of professional experience
  • Experience with Kubernetes/Docker/Containers
  • Experience with any major cloud provider (AWS, GCP, Azure)
  • Demonstrable Linux familiarity
  • Excellent written and verbal communication skills
  • Problem-solving and troubleshooting abilities
  • Commitment to excellence
  • Motivation to learn

Benefits For Customer Reliability Engineer - Infra

Equity
  • Equity

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