Customer Reliability Engineer - Infra

Astronomer, the company behind Astro, an industry-leading DataOps platform powered by Airflow, is seeking a Customer Reliability Engineer for their infrastructure team. This role is crucial in ensuring the reliability and performance of their managed Airflow service across multiple cloud platforms. As a CRE, you'll be responsible for operating and maintaining platform infrastructure on AWS, Azure, and GCP, working directly with customers to ensure their success.

The position offers a unique opportunity to develop expertise in cloud engineering, Kubernetes, and modern infrastructure while working with a sophisticated cloud-native product. You'll spend up to 25% of your time on impactful side projects, such as contributing to open-source Airflow or developing internal monitoring systems. The role requires working during core hours of 9AM-3PM Eastern US time, with flexible scheduling for remaining hours.

This is an ideal position for someone passionate about infrastructure, problem-solving, and customer success. You'll be joining a globally-distributed, venture-backed team focused on empowering data teams to deliver mission-critical analytics and AI solutions. The company values diverse experiences and unconventional career paths, fostering an inclusive environment for learners and innovators.

The role combines technical expertise with customer interaction, requiring strong communication skills and the ability to manage complex infrastructure challenges. You'll be part of a team that maintains 24/7 platform availability, participating in on-call rotations and working directly with customers to meet SLAs. The position offers competitive compensation, including equity, and the flexibility of remote work with occasional in-person events.