Customer Reliability Engineer - Infra

Astronomer is seeking a Customer Reliability Engineer to join their globally-distributed team, focusing on their industry-leading DataOps platform, Astro. This role combines deep technical expertise with customer-facing responsibilities, making it ideal for engineers who are passionate about both technology and customer success.

The position requires expertise in Kubernetes and cloud infrastructure across AWS, Azure, and GCP, with a focus on maintaining and optimizing platform reliability. You'll be working directly with customers' technical teams, helping them achieve their reliability goals while ensuring the platform's availability and performance.

The role offers a unique blend of technical challenges and customer interaction, with opportunities to contribute to open-source projects and internal system development. Working hours are structured around 9AM-3PM Eastern US time, with flexible arrangements for remaining hours. The position includes on-call responsibilities and weekend rotation coverage.

Key technical areas include Kubernetes, cloud engineering, and networking, with opportunities to expand knowledge across multiple disciplines. The ideal candidate brings 4 years of professional experience, strong Linux skills, and experience with major cloud providers. The role offers competitive compensation between $130,000-$150,000 plus equity, and operates in a remote-first environment.

Astronomer values diverse experiences and backgrounds, encouraging applications from candidates with unconventional career paths. The company's mission focuses on empowering data teams to build mission-critical analytics, AI, and software solutions. This role provides an excellent opportunity to work with cutting-edge technology while directly impacting customer success in the data orchestration space.

The position combines technical depth with customer interaction, offering continuous learning opportunities and the chance to influence product direction. You'll be part of a team that values excellence, problem-solving, and direct customer engagement, while working on sophisticated cloud-native solutions that connect with dozens of systems.