Support Engineer, Audible

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

As a Support Engineer at Audible, you will:

• Become a subject matter expert on one or more services
• Provide support activities for these services and work with development teams to improve service support
• Operate with guidance from management and drive issues to resolution
• Understand the business logic and architecture of supported services
• Read and understand complex application code and make approved code fixes
• Provide mentoring, training, documentation, and tools to other Support Engineers
• Contribute to support documentation creation and improvement
• Perform code builds and deployments
• Create and interpret metrics for support success and service performance
• Help develop operational policies and procedures
• Participate in team work planning
• Write efficient tools to improve operational efficiency
• Learn to contribute to support tool design and development
• Mentor other Support Engineers and participate in interviewing and onboarding new team members

Audible offers a global company environment with an entrepreneurial spirit, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities.