Support Engineer, Audible

Audible, an Amazon company, is seeking a Support Engineer to join their growing team in Mexico City. This role represents an exciting opportunity to impact millions of customers worldwide while working for the leading producer of audio storytelling.

As a Support Engineer, you'll serve as a technical lead and subject matter expert, leading cross-functional projects and resolving complex support issues. The role combines technical expertise with leadership responsibilities, requiring both deep technical knowledge and strong communication skills.

The ideal candidate will have at least 3 years of experience in programming or technical support, with proficiency in languages like Java, Python, or JavaScript. Knowledge of Linux systems and AWS services is crucial, as is experience with troubleshooting and debugging technical systems.

At Audible, you'll be part of a company that believes in the transformative power of storytelling. The role offers the chance to work with cutting-edge technology while supporting services that reach millions of global listeners. You'll collaborate with development teams, drive architectural improvements, and help shape the strategic direction of the support organization.

The position involves mentoring other team members, improving operational efficiency, and working closely with Amazon leaders to enhance support across the company. This is an excellent opportunity for someone who combines technical expertise with a passion for problem-solving and a desire to make a meaningful impact on a global scale.

Audible offers a culture of creativity and inclusion, built on their People Principles and mission to build more equitable communities. Join a team of dreamers and inventors who are passionate about creating positive impact through technology and storytelling.