The company behind WordPress.com, WooCommerce, Tumblr, and other popular web platforms, focused on democratizing publishing and commerce.

Automattic, the company behind WordPress.com, WooCommerce, and other major web platforms, is seeking a Happiness Engineer to join their global team. This role combines technical support, customer success, and engineering to provide exceptional service to users worldwide.

As a Happiness Engineer, you'll be at the forefront of customer interaction, helping users succeed with Automattic's products through various channels including email, live chat, voice, and video calls. The role requires strong technical abilities, particularly in WordPress and web technologies, combined with excellent communication skills to serve both individual users and agency clients.

The position offers a unique opportunity to work in a fully remote environment with a global team of over 1700 professionals across 92 countries. Automattic's mission focuses on democratizing publishing and commerce, making it accessible to everyone regardless of their background.

The ideal candidate will bring technical expertise in WordPress, PHP, CSS, JS, and HTML, along with strong problem-solving abilities and exceptional communication skills. Experience in eCommerce or business setup is valued, as is the ability to work independently while maintaining high accountability.

This role offers competitive compensation ($40,000-$68,000 USD), comprehensive benefits, and an open vacation policy. Automattic is committed to diversity and inclusion, offering a supportive environment where continuous learning and professional growth are encouraged. The company's open-source philosophy and global impact make this an exciting opportunity for those passionate about making the web better while working with cutting-edge technologies.

Technical support and customer success role at Automattic, helping users succeed with WordPress.com and related products through various support channels.

Happiness Engineer

The company behind WordPress.com, WooCommerce, Jetpack, and Tumblr, building digital publishing and commerce solutions.

Automattic, the technology company powering WordPress.com, WooCommerce, and Tumblr, is seeking a Marketing Data Engineer to join their Growth Infra team. This role combines data engineering and analytics engineering expertise to build an internal marketing automation platform. With over 1700 employees across 92 countries, Automattic offers a truly global, remote-first work environment.

The position focuses on creating robust ETL pipelines, ensuring data quality, and establishing scalable data architecture to unify marketing data across the company. You'll work with modern tools like Meltano and Fivetran, while applying your expertise in SQL and Python to solve complex data challenges.

The ideal candidate will have strong technical skills in data engineering, including ETL pipeline development, SQL proficiency, and data modeling, combined with excellent communication abilities to work with both technical and non-technical stakeholders. You'll be part of a company that values open source, with most work available under GPL.

Automattic offers competitive compensation ($90,000-$150,000 USD), regardless of location, with an open vacation policy and comprehensive benefits. The company is deeply committed to diversity, equity, and inclusion, maintaining various employee resource groups and initiatives to support an inclusive workplace. This is an opportunity to impact digital publishing and commerce while working with a distributed, diverse team.

Marketing Data Engineer role at Automattic, building data pipelines and architecture for marketing automation, offering remote work and competitive compensation.

Marketing Data Engineer

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, Pocket Casts, and more, aiming to democratize publishing and commerce.

Automattic is seeking a Happiness Engineer to join their global team. As a Happiness Engineer, you'll be the frontline hero ensuring the best experience for users of Automattic's software and services. Your role will involve assisting customers through various channels, including email, live chat, voice, and video calls. You'll troubleshoot technical issues, provide educational walkthroughs, and engage in consultative sales calls. The ideal candidate has deep experience in technical support, engineering, or customer success, with proficiency in WordPress being a significant advantage. You should be an expert communicator, exceptional problem-solver, and adaptable to change. The role requires fluency in English, accountability, and a passion for creating world-class customer experiences. You'll work in a fully-remote environment with an open vacation policy and comprehensive benefits. Automattic values diversity and inclusion, actively working to improve representation in the tech industry. If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment focused on growth, this could be the perfect opportunity for you.

Join Automattic as a Happiness Engineer, providing world-class customer support for WordPress.com and other products in a fully-remote environment.

We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

Automattic is seeking a Happiness Engineer to join their Customer Support & Success team. As a Happiness Engineer, you'll be on the frontline, ensuring the best experience for users of Automattic's software and services. Your role will involve assisting customers through various channels, including email, live chat, voice, and video calls. You'll troubleshoot technical issues, provide educational walkthroughs, and engage in consultative sales calls.

Key responsibilities include:
- Working independently as part of a global team
- Providing technical support and customer success assistance
- Proactively helping customers succeed with Automattic's products
- Problem-solving, troubleshooting, and testing
- Embracing change and continuous learning

The ideal candidate will have:
- Deep experience in technical support, engineering, or customer success
- Excellent communication skills in English
- Strong problem-solving abilities and good judgment
- Adaptability and a passion for learning
- A deep commitment to customer experience
- Cross-functional collaboration skills

Bonus skills include experience with eCommerce, setting up businesses, WordPress customization, and leadership in technical or customer success fields.

Automattic offers a remote work environment, competitive salary, and a mission-driven culture focused on democratizing publishing and commerce. The company values diversity, equity, and inclusion, with initiatives in place to improve representation in the tech industry.

If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment, this could be the perfect opportunity for you to make a significant impact in a global, distributed company.

Join Automattic as a Happiness Engineer to provide world-class customer support and success for WordPress.com, WooCommerce, and more.

Automattic Engineering Jobs

The company behind WordPress.com, WooCommerce, Tumblr, and other popular web platforms, focused on democratizing publishing and commerce.