Happiness Engineer

Automattic is seeking a Happiness Engineer to join their global team. As a Happiness Engineer, you'll be the frontline hero ensuring the best experience for users of Automattic's software and services. Your role will involve assisting customers through various channels, including email, live chat, voice, and video calls. You'll troubleshoot technical issues, provide educational walkthroughs, and engage in consultative sales calls. The ideal candidate has deep experience in technical support, engineering, or customer success, with proficiency in WordPress being a significant advantage. You should be an expert communicator, exceptional problem-solver, and adaptable to change. The role requires fluency in English, accountability, and a passion for creating world-class customer experiences. You'll work in a fully-remote environment with an open vacation policy and comprehensive benefits. Automattic values diversity and inclusion, actively working to improve representation in the tech industry. If you're passionate about WordPress, love solving problems, and thrive in a dynamic environment focused on growth, this could be the perfect opportunity for you.