Happiness Engineer

Automattic, the company behind WordPress.com, WooCommerce, and other major web platforms, is seeking a Happiness Engineer to join their global team. This role combines technical support, customer success, and engineering to provide exceptional service to users worldwide.

As a Happiness Engineer, you'll be at the forefront of customer interaction, helping users succeed with Automattic's products through various channels including email, live chat, voice, and video calls. The role requires strong technical abilities, particularly in WordPress and web technologies, combined with excellent communication skills to serve both individual users and agency clients.

The position offers a unique opportunity to work in a fully remote environment with a global team of over 1700 professionals across 92 countries. Automattic's mission focuses on democratizing publishing and commerce, making it accessible to everyone regardless of their background.

The ideal candidate will bring technical expertise in WordPress, PHP, CSS, JS, and HTML, along with strong problem-solving abilities and exceptional communication skills. Experience in eCommerce or business setup is valued, as is the ability to work independently while maintaining high accountability.

This role offers competitive compensation ($40,000-$68,000 USD), comprehensive benefits, and an open vacation policy. Automattic is committed to diversity and inclusion, offering a supportive environment where continuous learning and professional growth are encouraged. The company's open-source philosophy and global impact make this an exciting opportunity for those passionate about making the web better while working with cutting-edge technologies.