Cloud Support Engineer - MCD

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer for MCD (Media and Content Delivery), you will:

• Solve customer cases through various contact channels (telephone, email, web/live chat)
• Apply advanced troubleshooting techniques to provide tailored solutions
• Dive deep into the root cause of issues
• Drive initiatives to improve support-related processes and customer experience
• Provide feedback to internal AWS teams on service improvements
• Work on complex customer problems spanning multiple AWS services
• Continuously learn groundbreaking technologies and develop new technical skills
• Act as an interviewer in hiring processes and mentor new team members

You will support services focusing on distributed cloud infrastructure, including:

• Data and Storage (AWS S3, Snowball, AWS Transfer for SFTP, Datasync, AWS Backup, Amazon EFS, File Cache, Storage Gateway, Glacier)
• Content delivery (CloudFront, Simple Email Service)
• Media and Streaming technologies (AWS Elemental Media Services, Kinesis Video Streams, Interactive Video Service, Elastic Transcoder)

The role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis, with schedules potentially aligning to Sunday-Thursday, Tuesday-Saturday, or Monday-Friday.

AWS values diversity and is committed to creating an inclusive culture that empowers employees to deliver the best results for customers.