Cloud Support Engineer - AI/Machine Learning

As a Cloud Support Engineer at AWS, you will leverage your engineering expertise to deliver high-quality technical solutions that help customers achieve their business goals. The role focuses on AI/ML and NoSQL technologies, working with AWS Services including Bedrock, SageMaker, DynamoDB and more.

You will:

• Dive deep into complex questions to find root causes and fulfill customer requirements
• Provide support through various channels (telephone, email, web/chat)
• Work closely with Technical Account Managers, Solution Architects, and Business Development Managers
• Engage with subject matter experts and AWS service development teams globally
• Have opportunities to develop & host training, create technical articles, present at AWS events
• Work in a follow-the-sun model with flexible scheduling (Sunday-Thursday, Monday-Friday, or Tuesday-Saturday)

AWS offers:

• Comprehensive training and certification opportunities
• Strong mentorship and coaching from experienced Amazonians
• Career growth opportunities including international positions
• Work-life balance with flexible scheduling
• Inclusive culture with employee-led affinity groups
• Continuous learning and development resources

The role requires excellent communication skills in Mandarin and English, understanding of networking concepts, and experience with AI/ML technologies. You'll be part of AWS Sales, Marketing, and Global Services (SMGS) team, driving revenue and growth across various customer segments.