Cloud Support Engineer (Developer Mobile, Messaging & Serverless)

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. You'll work in a follow-the-sun model during daytime hours, with schedules varying between Monday-Friday, Tuesday-Saturday, or Sunday-Thursday. The role involves direct customer interaction through multiple channels, technical problem-solving, and collaboration with cross-functional teams.

As part of AWS's Sales, Marketing, and Global Services (SMGS) team, you'll be responsible for driving revenue, adoption, and growth across various market segments. The position offers extensive learning opportunities in cloud computing, AI technologies, and distributed systems. You'll receive comprehensive training, including new hire orientation, on-the-job training, and mentoring from technical experts.

The role combines technical expertise with customer service, requiring strong communication skills and the ability to explain complex technical concepts clearly. You'll work with cutting-edge technologies, including Hadoop, Spark, and various AWS services, while contributing to an inclusive, diverse workplace that values innovation and unique perspectives.

Career growth is strongly supported, with opportunities to develop technical, leadership, and business skills. AWS provides a supportive environment that promotes work-life harmony, ensuring success both professionally and personally. The company's commitment to diversity and inclusion is reflected in employee-led affinity groups and ongoing learning experiences.

This position offers the chance to work with AWS's comprehensive cloud platform while helping customers achieve their business goals through technical solutions. You'll be part of a team that values continuous learning, innovation, and customer obsession, making a significant impact on how businesses leverage cloud technology.