Data Centre Engineering Operations (Level 4), Infraops
Description For Data Centre Engineering Operations (Level 4), Infraops
AWS Infrastructure Services is at the heart of Amazon's cloud operations, responsible for the design, planning, delivery, and operation of AWS's global infrastructure. This role within the Infrastructure Operations (Data Center) Team is crucial for maintaining AWS's physical infrastructure and ensuring 24/7 operational excellence.
As a Data Center Engineering Operations (DCEO) Engineer, you'll be responsible for critical facilities management, including risk management, maintenance planning, and vendor coordination. You'll work with state-of-the-art data center infrastructure, ensuring optimal performance in safety, security, availability, and efficiency.
The position offers a unique opportunity to work with diverse teams across AWS, including software engineers, hardware specialists, and network engineers. You'll be handling complex infrastructure challenges while maintaining AWS's high standards for operational excellence. The role combines technical expertise with operational management, requiring both hands-on technical skills and leadership capabilities.
Key aspects of the role include managing critical infrastructure maintenance, supervising specialist vendors, responding to incidents, and becoming a subject matter expert for the facility. You'll be involved in both day-to-day operations and long-term strategic improvements, working with various stakeholders to optimize facility performance and reliability.
AWS values diverse experiences and provides an inclusive environment where you can grow professionally. The company offers excellent career development opportunities, mentorship programs, and a culture that promotes work-life harmony. You'll be part of a team that's essential to AWS's global operations, working in a dynamic environment that encourages innovation and continuous learning.
This role is perfect for someone who combines technical expertise with operational excellence and wants to be part of maintaining and improving critical infrastructure that powers the cloud. You'll have the opportunity to work with cutting-edge technology while developing both technical and leadership skills in a supportive, diverse environment.
Responsibilities For Data Centre Engineering Operations (Level 4), Infraops
- Act as site primary point of contact for internal and external stakeholders
- Manage minor and major planned and unplanned site works for critical infrastructure
- On-site management of contractors, sub-contractors and vendors
- Establish performance benchmarks and prepare reports on facility infrastructure operations
- Generate change management requests & incident management tickets
- Coordinate projects, manage capacity, and optimize plant safety
- Troubleshoot facility and rack-level events within SLAs
- Perform rack installs, rack decommissioning, and facility MEP management
- Provide operational readings and key performance indicators
Requirements For Data Centre Engineering Operations (Level 4), Infraops
- 4+ years of relevant work experience in maintaining a DC or Critical space facility
- Ability to prioritize in complex, fast-paced environment
- Familiar with Service Management systems concepts
- Ability to participate in 24 x 7 rotating shift roster
- Understanding of electrical and mechanical systems in data center environment
- Experience in management of vendors/contractors
- Bachelor's Degree in Electrical Engineering, HVAC, Mechanical Engineering or relevant technical degree (preferred)
Benefits For Data Centre Engineering Operations (Level 4), Infraops
- Flexible work hours
- Work-life harmony
- Mentorship opportunities
- Career development resources
- Employee-led affinity groups
- Inclusive culture
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