Field Solutions Engineer - Latin America

Axon develops devices and cloud software for public safety and justice, focusing on protecting life and truth while making communities safer.
$80,000 - $120,000
Backend
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS · Cybersecurity

Description For Field Solutions Engineer - Latin America

Axon is revolutionizing public safety technology with their ecosystem of devices and cloud software solutions. As a Field Solutions Engineer for Latin America, you'll be at the forefront of protecting life and truth while making communities safer. This role combines technical expertise with customer success, requiring strong networking knowledge, API experience, and multilingual capabilities.

The position involves extensive travel (up to 70%) across Latin America, working directly with customers, partners, and distributors to ensure successful adoption of TASER® and Axon products. You'll be responsible for everything from technical implementations and troubleshooting to training and customer relationship management.

This is an ideal opportunity for a technically-skilled professional who is passionate about public safety and desires to make a real impact. The role requires Brazilian citizenship due to working with sensitive government data, and you'll need to be comfortable with both technical and customer-facing responsibilities.

Axon offers a fast-paced, meaningful environment where you'll drive real change and constantly grow. The company values diversity and inclusion, encouraging applications even if candidates don't meet every qualification. They're particularly interested in candidates who align with their mission to protect life and can work effectively in a cross-functional, dynamic environment.

The role combines technical expertise with customer success management, requiring someone who can handle both the technical aspects of implementation and the relationship-building needed for customer success. You'll be joining a growing region within Axon Enterprise, offering significant potential for career growth and development.

Last updated 8 days ago

Responsibilities For Field Solutions Engineer - Latin America

  • Follow-up on customer requests and support existing customers
  • Work with local partners and distributors
  • Perform equipment and software upgrades
  • Conduct customer site assessments and surveys
  • Train customers on product usage
  • Manage tickets and RMA processes
  • Travel up to 70%
  • Coordinate regular customer calls
  • Facilitate integration with existing customer platforms
  • Installation and commissioning of systems

Requirements For Field Solutions Engineer - Latin America

Linux
  • Brazilian citizenship
  • Strong network knowledge (firewalls, switches, routers, TCP/IP, security)
  • Experience with RESTful APIs
  • Fluent in English and Spanish with native local language proficiency
  • Strong public speaking skills
  • Ability to obtain work and travel visas
  • Proficiency in MS Office, CRM, and collaboration tools
  • Self-starter with problem-solving abilities
  • Strong understanding of customer success and service management

Benefits For Field Solutions Engineer - Latin America

Visa Sponsorship
  • Visa Sponsorship

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