Technical Support Engineer (Onsite) - Peachtree Corners, GA

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Axon is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, and Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

Key Responsibilities:

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon's Fusus products & services
• Become an expert on the Fusus solution, available apps, APIs, and roadmap
• Join Forces with Axon Teams to triage and prioritize agency change and feature requests
• Lead consultative Solution Audits for prospects, including detailed network analysis, device discovery, and documentation
• Provide frontline email & phone support to customers for complex technical issues
• Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
• Develop knowledge base articles
• Participate in an on-call rotation for outages or other critical escalations as needed

Requirements:

• Bachelor's Degree in Information Technology, Computer Information Systems, or related field
• Network and telecommunication-specific professional certifications (e.g., CCNA, CompTIA Network+)
• Minimum of 2 years experience with routing and switching
• Minimum of 2 years of Technical Support experience
• Minimum of 1 year of SaaS experience
• Operational knowledge of virtualization, Linux operating systems, and storage devices
• Experience using Secure Shell (SSH), Splunk, JIRA, and/or Salesforce
• Experience with security camera systems, VMS, DVR, NVR solutions
• Strong interpersonal skills and ability to work with multiple teams
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Join Axon and be part of a mission-driven company that's making a real difference in the world of law enforcement and public safety.