Solutions Engineer
Description For Solutions Engineer
Bandwidth, a leading provider of messaging, voice, and emergency service connectivity, is seeking an Entry-Level Solutions Engineer to join their Enterprise Market team. This role combines technical expertise with customer-facing responsibilities, focusing on pre-sales engineering and solution design for enterprise clients.
The ideal candidate will have a strong foundation in telecom engineering, particularly in SIP Voice interconnection and VoIP technologies. You'll work closely with various teams including Sales, Product Management, and Developers to create and implement solutions for prospects and customers. Your role will be crucial in bridging technical capabilities with business needs, requiring both technical knowledge and excellent communication skills.
What makes this opportunity unique is Bandwidth's position as the only provider combining a global network with enterprise-grade APIs, serving Global 2000 companies. The company stands out with its "Whole Person Promise" culture, offering exceptional benefits including 100% paid family healthcare coverage, generous PTO policies, and unique wellness initiatives like 90-minute workout lunches.
This role offers an excellent opportunity for growth in the enterprise software space, combining technical expertise with business acumen. You'll be at the forefront of telecommunications technology, working with major platforms like MS Teams, Cisco WebEx, and various CCaaS solutions. The position offers a chance to impact how global brands communicate while being part of a company that truly values work-life balance and personal development.
Responsibilities For Solutions Engineer
- Provide technical pre-sale support across the Enterprise Sales organization
- Partner with Sales, Product Management, Product Marketing, and Developers to create and deliver solutions
- Gather, analyze, and share customer technical information and feedback
- Gain trust and influence customer buying process with technical knowledge
- Deliver product-specific training to the Sales organization
- Maintain up-to-date understanding of industry trends
- Provide product portal (Bandwidth App) demos
- Interface with Solutions Engineering specialists to manage sales opportunities
Requirements For Solutions Engineer
- Bachelor's degree in Engineering or technical field or related experience
- 3+ years experience in telecom engineering and/or pre-sales engineering with customer-facing responsibility
- In-depth understanding of SIP Voice inter-connection architecture, protocols, and implementation
- Experience with Bandwidth APIs/SDKs
- VoIP/telecom experience
- Understanding of software architecture and API design
- Professional written and verbal communication skills including presentation skills
- Strong business acumen and executive presence
- Customer and field experience
Benefits For Solutions Engineer
- 100% company-paid Medical, Vision, & Dental coverage for family with low deductibles
- Four weeks of PTO for new hires
- PTO Embargo - no work interruptions during time off
- Additional PTO through volunteer hours and Bandwidth challenges
- Mahalo moments program for life's important events
- 90-Minute Workout Lunches
- Unlimited meetings with nutritionist
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