Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

A global financial institution helping make financial lives better through the power of every connection.
Backend
Staff Software Engineer
In-Person
10+ years of experience
Finance

Description For Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

Bank of America is seeking a Director, Global Banking, Senior Application Support Manager to lead their Global Payment support team in Mumbai, India. This role is crucial for maintaining the stability of production applications in a dynamic environment.

The position requires an experienced leader with deep technical expertise in banking and finance industry applications. You'll be responsible for leading the India application support team, providing strategic guidance, and ensuring the stability of payment applications. The role involves close collaboration with various teams including Application Development, Infrastructure Engineering, and Platform Architecture.

As an ideal candidate, you'll bring 10+ years of hands-on experience in application support within the banking sector, combined with strong technical skills in UNIX, Linux, Java, and SQL. Your leadership abilities should be proven, with a track record of motivating teams and driving execution. Strong communication skills are essential as you'll be working with stakeholders across different time zones and managing senior-level relationships.

Bank of America offers a compelling opportunity to join a global financial leader committed to responsible growth and making financial lives better. The company provides competitive benefits supporting physical, emotional, and financial well-being, along with career development opportunities and a diverse, inclusive workplace.

This role offers the chance to make a significant impact on critical payment systems while working with cutting-edge technologies and leading a talented team. If you're passionate about technology leadership in financial services and have the expertise to drive production stability in a complex environment, this position offers an excellent opportunity for career growth at a premier financial institution.

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Responsibilities For Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

  • Provide leadership to India application support team in delivering SME production support for India payment applications
  • Set strategic guidance and operational oversight for India application production environments
  • Partner with various teams to design/improve resiliency and stability
  • Provide consultancy to downstream applications in India branches
  • Liaison with Business Users in problem determination and resolution
  • Perform root cause analysis for recurring problems
  • Resolve incident and service tickets according to SLAs
  • Provide India stability metrics and reporting for global management
  • Support triage for escalated issues

Requirements For Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

Java
Linux
  • 10+ years hands-on experience in application support in banking/finance industry
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, SQL, Oracle databases and JAVA
  • Proven leadership experience
  • Excellent communication skills
  • Strong problem root cause diagnosis skills
  • Experience in working with technical counterparts from different time zones
  • Incident management experience
  • Strong business partnership skills
  • Experience using monitoring tools like Remedy and Dynatrace
  • Understanding of Payment/Transactional processing
  • ITIL processes knowledge

Benefits For Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

Medical Insurance
  • Competitive benefits package
  • Physical, emotional, and financial well-being support
  • Career development opportunities
  • Flexible work arrangements

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