AI Support Engineer

Baseten is an innovative ML infrastructure company that has achieved significant success, securing Series B funding and backing from prestigious investors like IVP, Spark Capital, and Greylock. The platform serves ML teams at enterprises and AI-native companies, helping them manage production workloads with superior performance and reliability.

As an AI Support Engineer at Baseten, you'll be at the forefront of ML infrastructure, working directly with users to solve complex challenges in model deployment and optimization. The role combines technical expertise with customer support, requiring both deep technical knowledge and strong communication skills. You'll be responsible for maintaining the knowledge base, troubleshooting ML pipeline issues, and contributing to the open-source Truss library.

The position offers an excellent opportunity for someone with 3+ years of experience who wants to make a significant impact in the ML infrastructure space. You'll work with cutting-edge technologies, including GPU acceleration and various ML optimization techniques. The role requires a strong educational background in Computer Science or related fields, and the ability to handle complex technical challenges while maintaining a user-focused approach.

What makes this role particularly attractive is the combination of technical depth and broad exposure to the ML ecosystem. You'll interact with various ML startups, contributing to your professional growth while working in a supportive, inclusive environment. The compensation is competitive, with a range of $110K-$150K, plus comprehensive benefits including unlimited PTO and covered healthcare premiums.

The ideal candidate will be someone who thrives in a fast-paced environment, has a passion for machine learning, and enjoys the challenge of solving complex technical problems while helping others succeed. This role offers a unique opportunity to shape the future of ML infrastructure while working with a talented team at a rapidly growing startup.