Operations Command Center Engineer 1 (OCCE1)

National insurance group with over 50 years of experience, offering insurance products coast to coast, focusing on workers compensation.
$76,440 - $97,531
DevOps
Entry-Level Software Engineer
Hybrid
1+ year of experience
Enterprise SaaS · Finance

Description For Operations Command Center Engineer 1 (OCCE1)

Berkshire Hathaway Homestate Companies (BHHC) is seeking an Operations Command Center Engineer 1 (OCCE1) to join their IT Operations team. With over 50 years of experience in the insurance industry, BHHC has evolved from a regional organization to a national insurance group, specializing in workers' compensation insurance.

The role serves as the first line of defense in the organization's 24x7 Command Center, where you'll be responsible for monitoring and maintaining the health of IT infrastructure, systems, and applications. This position offers an excellent opportunity for someone starting their career in IT operations, with a focus on system administration, security, and technical support.

Key responsibilities include monitoring IT systems using tools like Nagios and SolarWinds, performing system administration across multiple platforms, managing security protocols, and providing end-user support. The ideal candidate should have at least one year of experience in IT operations or helpdesk support, with knowledge of various monitoring tools and systems administration.

BHHC offers a comprehensive benefits package including health insurance, retirement savings match, paid time off, and professional development opportunities. The company strongly values diversity and inclusion, creating an environment where employees can be their authentic selves. The hybrid work arrangement provides flexibility while maintaining collaborative opportunities.

This role is perfect for someone looking to grow their career in IT operations within a stable, well-established company that emphasizes relationships and integrity. You'll have the opportunity to work with modern technologies, contribute to maintaining critical infrastructure, and develop your skills across various IT domains. The position offers competitive hourly compensation ranging from $36.75 to $46.89, along with extensive benefits and professional development support.

Last updated a month ago

Responsibilities For Operations Command Center Engineer 1 (OCCE1)

  • Monitor IT systems, applications, and infrastructure health using tools like Nagios, SolarWinds, and Prometheus
  • Respond to alerts and perform initial troubleshooting on network performance
  • Perform system administration across Windows, Linux, and MacOS platforms
  • Manage user and group permissions via Active Directory and LDAP
  • Maintain endpoint security and antivirus solutions
  • Support Identity and Access Management processes
  • Assist in database monitoring and cloud infrastructure support
  • Provide technical support to end-users
  • Contribute to Standard Operating Procedures and documentation

Requirements For Operations Command Center Engineer 1 (OCCE1)

Linux
Kubernetes
  • High School diploma or equivalent required, Bachelor's degree in Computer Science preferred
  • Minimum 1 year experience in IT operations or helpdesk
  • Experience with VPN and remote access technologies
  • Hands-on experience with Nagios, Zabbix, SolarWinds, and cloud monitoring tools
  • Proficiency in Windows, Linux, and Mac OS administration
  • Knowledge of endpoint security, IAM, and vulnerability management tools
  • Strong desktop support skills and experience with ticketing systems
  • Familiarity with Agile, Scrum, and ITIL frameworks

Benefits For Operations Command Center Engineer 1 (OCCE1)

401k
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • Work-Life Balance
  • Mentorship for Growth
  • Paid Time Off
  • Paid Holidays
  • Retirement Savings Match
  • Group Health Insurance (Medical, Dental, and Vision)
  • Life and AD&D Insurance
  • Long Term Disability Insurance
  • Accident and Critical Illness Insurance
  • Flexible Savings Accounts
  • Paid Community Volunteer Day
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Employee Referral Program
  • Diversity, Equity and Inclusion Program

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